Flipping Through Pages So You Don’t Have To! There comes a time when every technician or trainer hits a wall—when the solution to a problem feels just out of reach. With the sheer number of applications available today, finding help can become a maze of support pages and bots, turning a simple issue into a time-consuming challenge. But when someone encounters a technical problem, they don’t want … [Read more...] about RIMBot and Friends, At Your Service!
Pneuma Solutions Blog
macOS Sequoia Complications: VoiceOver Issues Could Affect Technicians’ Privacy
It's time to Hold Apple Accountable At Pneuma Solutions, we’re constantly working to deliver innovative, accessible solutions like Remote Incident Manager (RIM), which helps visually impaired technicians support end users across platforms. However, recent changes in macOS Sequoia have created some challenges for our Remote Accessibility Module, which allows seamless assistance without revealing … [Read more...] about macOS Sequoia Complications: VoiceOver Issues Could Affect Technicians’ Privacy
Important Advisory for All macOS RIM Users: Avoid the Sequoia Upgrade Until Further Notice
As you may be aware, Apple is releasing macOS Sequoia today. Every effort is being made to ensure Remote Incident Manager’s readiness for Sequoia as soon as possible. At the time of writing, we are hard at work addressing some challenges brought about by Sequoia. In particular, a new permissions condition currently strongly impacts the long-term viability of unattended sessions on Mac targets. The … [Read more...] about Important Advisory for All macOS RIM Users: Avoid the Sequoia Upgrade Until Further Notice
Celebrating Two Years of Success and Growth with RIM
Celebrating Massive success and looking ahead It's hard to believe it's already been two years since we launched the new and improved Remote Incident Manager (RIM). The journey has been nothing short of amazing, with RIM making waves across the globe. We've seen incredible growth in features and impact, and the most rewarding part is knowing how many lives we've touched. Your Stories, Our … [Read more...] about Celebrating Two Years of Success and Growth with RIM
Remembering Michael Fox: A Visionary Mentor and Cherished Friend
On August 6, 2024, we lost an extraordinary man— Michael Fox. He was much more than a business partner; he was a mentor who transformed my life and a dear friend whose impact I will carry with me forever. Michael and his wife Sandy welcomed my family and me into their home with open arms, treating us like family. Their love and support were unwavering, and they stood by me through every challenge, … [Read more...] about Remembering Michael Fox: A Visionary Mentor and Cherished Friend
Aira Officially Launches Remote Incident Manager Integration, Making On-Demand Remote Visual Assistance Fully Accessible!
Two Good Tastes that go Great Together! Aira, one of the world's leading remote visual interpretation services, has launched a landmark integration that will make the process of receiving remote technical support even more accessible! Today, Aira has deployed our cross-platform, fully accessible Remote Incident Manager across its entire team of agents dedicated to providing top notch visual … [Read more...] about Aira Officially Launches Remote Incident Manager Integration, Making On-Demand Remote Visual Assistance Fully Accessible!
Aira Announces Remote Incident Manager Integration, Making On-Demand Remote Visual Assistance Fully Accessible!
Two Good Tastes that go Great Together! Aira, one of the world's leading remote visual interpretation services, has announced a landmark integration that will make the process of receiving remote technical support even more accessible! Aira will be deploying our cross-platform, fully accessible Remote Incident Manager across its entire team of agents dedicated to providing top notch visual … [Read more...] about Aira Announces Remote Incident Manager Integration, Making On-Demand Remote Visual Assistance Fully Accessible!
From Now Through the 18th: Experience Unmatched Independence in the Field of Remote Desktop Access with a Remote Incident Manager Free for All!
Independence Day will be celebrated in the United States on Thursday of this week. Regular attendees of the ACB and NFB national conventions in the United States as well as the UK's Sight Village Exhibition will begin convention activities this week as well, centered around independence for people who are blind or visually impaired. IN light of this, we at Pneuma Solutions are lighting our own … [Read more...] about From Now Through the 18th: Experience Unmatched Independence in the Field of Remote Desktop Access with a Remote Incident Manager Free for All!
Pneuma Solutions Featured in Florida Outreach Center for the Blind Workshop Series
Last Thursday, Pneuma Solutions was proudly featured in this month's webinar from the Florida Outreach Center for the Blind. This enriching 90 minute presentation highlighted our premier cloud technology offerings, Scribe for Meetings, Scribe for Documents, and Remote Incident Manager. The presentation was well received, and we are grateful for all who were able to join us and make this event a … [Read more...] about Pneuma Solutions Featured in Florida Outreach Center for the Blind Workshop Series
Advancing Accessibility in Digital Communication
Advancing Accessibility: The Critical Role of the CVAA and Scribe for Meetings The 21st Century Communications and Video Accessibility Act (CVAA) marked a milestone in 2010, aiming to bridge the digital divide. Yet, the swift pace of technological evolution has left significant gaps in its coverage, affecting those with visual and auditory disabilities. Addressing these challenges, Pneuma … [Read more...] about Advancing Accessibility in Digital Communication
Celebrating National Rehabilitation Counselor Appreciation Day with Pneuma Solutions
March 22 marks National Rehabilitation Counselor Appreciation Day, an observance that shines a spotlight on the relentless dedication and invaluable contributions of rehabilitation counselors across the nation. A Personal Journey As a co-founder of Pneuma Solutions, my personal and professional trajectory has been profoundly shaped by the guidance and support of rehabilitation counselors. The … [Read more...] about Celebrating National Rehabilitation Counselor Appreciation Day with Pneuma Solutions
Embrace the Romance of Support with RIM’s Pro Passes This Valentine’s Day
This Valentine's Day, let the sparks fly and your heart be light with Remote Incident Manager (RIM)'s special offering. Pneuma Solutions invites you to deepen your connection with technology through our varied passes, each designed to match every flutter of your heart with the right level of support and commitment. Day and Incident Passes: The Whirlwind Romances For those sudden bursts of need … [Read more...] about Embrace the Romance of Support with RIM’s Pro Passes This Valentine’s Day
Calling Weekend Support subscribers: Take advantage of unlimited support time starting at 7:00 PM on Friday!
Prices haven't changed, but you just got more time! The weekend doesn't start at midnight on Saturday, so why should your unlimited weekend support time wait until then? Whether you have already purchased the Personal Weekend Support package for Remote Incident Manager or are planning on it, we are changing the time at which your weekend support time can begin. Effective today, Personal Weekend … [Read more...] about Calling Weekend Support subscribers: Take advantage of unlimited support time starting at 7:00 PM on Friday!
Enhance Accessibility with Scribe for Meetings: Complimentary for Global Webinars!
We're excited to announce that Scribe for Meetings is now available at no cost for public webinars worldwide, focusing on inclusivity and accessibility. In today's digitally-driven world, seminars and conferences are increasingly virtual, and Pneuma Solutions is committed to ensuring that everyone has equal access to these vital resources. In today's digital landscape, ensuring inclusivity in … [Read more...] about Enhance Accessibility with Scribe for Meetings: Complimentary for Global Webinars!
Discontinuation of Legacy Operating System Support in Remote Incident Manager (RIM)
Dear RIM Users, We want to inform you about an upcoming change regarding the operating system support in Remote Incident Manager (RIM). PneumaSolutions is preparing to discontinue support for the following operating systems: Windows 7 Windows 8 Windows 8.1 Windows Server 2008 R2 Windows Server 2012 This change is scheduled to take effect on February 14. Key Changes End of automatic … [Read more...] about Discontinuation of Legacy Operating System Support in Remote Incident Manager (RIM)
Pneuma Solutions and Blind Information Technology Specialists Announce Strategic Alliance to Empower the Blind Community Through Advanced Technology
Pneuma Solutions, a pioneer in accessible technology, and Blind Information Technology Specialists (BITS) proudly announce a landmark partnership. This collaboration aims to redefine independence for the blind by integrating state-of-the-art remote capabilities across various platforms, benefiting both individuals and professionals. Jeff Bishop, President of BITS, shares his excitement: … [Read more...] about Pneuma Solutions and Blind Information Technology Specialists Announce Strategic Alliance to Empower the Blind Community Through Advanced Technology
On the First Day of RIMFest We at Pneuma Give to You…
A RIM Complete Free for All! That's right! In the spirit of the holiday season, we proudly offer all users of Remote Incident Manager (RIM) all the time you want, when you want it, for a period of twelve (12) days! During this time, you will have access to all features and functionalities of the Remote Incident Manager, giving you an excellent opportunity to make the most out of the world's only … [Read more...] about On the First Day of RIMFest We at Pneuma Give to You…
December Gift of Accessibility: Scribe for Meetings Free for All!
Celebrate the Holidays with Inclusive Meetings This holiday season, Pneuma Solutions is thrilled to announce a special gift for everyone: Scribe for Meetings is available for free throughout December! In the spirit of the holidays, we are dedicated to making meetings more inclusive and accessible, especially for those with visual impairments. What is Scribe for Meetings? Scribe for Meetings is … [Read more...] about December Gift of Accessibility: Scribe for Meetings Free for All!
Pneuma Solutions Is Going Global!
Hello, world! Being a Global Leader in Accessible Cloud Technologies, we endeavor to meet our international markets where they are. Throughout the past few months, we have been gearing up for some exciting new developments, some of which you may have seen soft-launches for already. The time has come to pull back the curtain and officially reveal all that we have been working on. Localized … [Read more...] about Pneuma Solutions Is Going Global!
Bridging the Gap in AI: A Call for Inclusive Innovation
A Personal Journey As the CEO of Pneuma Solutions and a blind individual, my journey through the world of technology is one of hope, challenge, and advocacy. The unveiling of the Humane AI Pin initially filled me with excitement, but this quickly turned to dismay when I realized the lack of information on its accessibility features. This isn't just a Humane issue; it reflects a wider trend in the … [Read more...] about Bridging the Gap in AI: A Call for Inclusive Innovation
