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A Universal Remote for All Your Tech Needs: A User Perspective on Remote Incident Manager

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The Remote Incident Manager logo symbol has the letters RIM surrounded by four blue circles representing remote target machines. To the right of the logo symbol are the words Remote Incident Manager.

The unsung hero of my tech-support journey

When we launched the RIM It to Win It promotional contest, we were surprised, honored and humbled by the inflow of moving stories from our user community. One in particular stood out, as it speaks to companies who have yet to make the move just as much as it gives us an idea on how RIM has helped them. Here, without further ado, is this community’s very own Casey Matthews.

As a technical support specialist operating in both Windows and Mac environments, I’m no stranger to the jigsaw puzzle that is remote access software. Each piece flaunts its own quirks and idiosyncrasies, demanding its own time and space.

… Read the rest “A Universal Remote for All Your Tech Needs: A User Perspective on Remote Incident Manager”

Inclusive Design over Incidental Accessibility: Why Your Existing Remote Desktop Solution May Not Be Serving You as Well as You Think

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The Remote Incident Manager logo symbol has the letters RIM surrounded by four blue circles representing remote target machines. To the right of the logo symbol are the words Remote Incident Manager.

Introduction

It is easy for a visually impaired support technician or recipient to determine that Remote Incident Manager clearly surpasses any industry-standard offering. We even have a Self Advocacy Kit written from the point of view of a visually impaired support person. But we’ve all done comparison shopping at one time or another for anything from home/office renovation to a new phone upgrade, and that involves none other than making your own point-by-point comparison of each item derived from various spec sheets, online reviews, etc. This can be quite difficult for anyone who has not had direct experience with the product being looked into.

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RIM It to Win It!

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The Remote Incident Manager logo symbol has the letters RIM surrounded by four blue circles representing remote target machines. To the right of the logo symbol are the words Remote Incident Manager.

An exciting opportunity for RIM users is here!

Last week, our Remote Incident Manager hit a major milestone: cross-platform support! It was an exciting day for Mac OS users and support specialists across the board. But just how excited are you all? We cannot wait to find out!

Spread the word. Enter to win!

We invite you to tell us all about your use of RIM and how it has changed the way you give or receive technical support. Submissions could include, but are certainly not limited to:

  • A review of RIM.
  • What RIM for Mac means to you.
  • An open-letter to a company that should be adopting RIM, particularly now that Mac support has been achieved.
… Read the rest “RIM It to Win It!”

Help friends and family with PC woes, it’s easy and cheap too!

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Have you ever needed an easy way to remotely get someone out of a pickle with their PC?

Do you wish it was possible to remotely access your friend’s PC regardless of their choice of screen reader? Or even, gasp, remotely help a sighted friend or family member?

Have you found yourself wishing the solution could be as intuitive as it is affordable?

Since 2007, Remote Incident Manager (RIM) has been a reliable solution for assistive technology trainers and tech support providers seeking to provide assistance computer to computer, and in its latest iteration, remote assistance is easier and more affordable than ever for everyone from the tech know-it-all to the green novice.

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Deck Chairs On The Titanic

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It’s April 15th. Tax day tea party fanatics are holding a national protest against government spending. Of course government spending keeps us blind people going. Without SSDI and government subsidized technology and training, most of us would be a lot worse off than we are today. What may look like waste to conservatives looks like a lifeline to us.
Today is also the 97th anniversary of the sinking of the Titanic. The largest, most luxurious ship ever built sunk on its maiden voyage after hitting two icebergs late on the night of April 14th. It sank two and a half hours later, early in the morning on April 15th and more than 1500 people were lost.

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Serving More People, Better, And For Less

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“The baby boomers are coming! The baby boomers are coming!” You can hear the cry ringing out in agencies and organizations that work with blind and low vision people throughout the country. And, just when they need more money and resources to deal with the influx of newly blind seniors, the Federal and state governments, feeling the crunch of a poor economy and a raging Federal deficit, are scaling back. Our brave, blind services militia is standing exposed, running out of ammunition, and seeing the hoard descending upon them. Wise people know that if this first line of defense fails and cannot contain the influx of newly blind seniors helping the majority of them to live independently with a high quality of life, society will feel the impact several times over with Medicare and Medicaid costs soaring and a huge demand society cannot fill for specialized housing, transportation, personal attendants, and more.

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Job Posting: Marketing Assistant

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Serotek Corporation is seeking an outgoing, organized individual to assist the Senior Marketing Executive in identifying qualified prospects for the company’s enterprise accessibility solutions (Remote Access Manager (RAM), Remote Incident Manager (RIM) and site licenses for System Access, the company’s premier accessibility software). The Marketing Assistant will contact organizations which have already been pre-qualified as prospects for one or more of these products; and, following a prepared script, identify the right people in the target organization, setting up an appointment for the Senior Marketing Executive to present and demonstrate the company’s products.  

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Join Serotek at ACB and NFB National Conventions

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This year we are excited to be a part of the American Council of the Blind’s national convention being held right here in our home city of Minneapolis, Mn. Visit us at booth 9 to check out Serotek’s latest products including Braille support for System Access, System Access To Go, System Access Mobile, Remote Incident Manager and Remote Access Manager. Meet Mike Calvo, Matt Campbell, and the rest of the Serotek team. At the Hyatt Regency Hotel in Minneapolis, Minnesota, June 30 to July 7, 2007. The exhibit hall will be open Saturday through Thursday; so make sure you come on by!

Our CEO Mike Calvo has accepted a speaking invitation for the 2007 meeting of the National Federation of the Blind in Computer Science.

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