The unsung hero of my tech-support journey
When we launched the RIM It to Win It promotional contest, we were surprised, honored and humbled by the inflow of moving stories from our user community. One in particular stood out, as it speaks to companies who have yet to make the move just as much as it gives us an idea on how RIM has helped them. Here, without further ado, is this community’s very own Casey Matthews.
As a technical support specialist operating in both Windows and Mac environments, I’m no stranger to the jigsaw puzzle that is remote access software. Each piece flaunts its own quirks and idiosyncrasies, demanding its own time and space.