Celebrating Massive success and looking ahead It's hard to believe it's already been two years since we launched the new and improved Remote Incident Manager (RIM). The journey has been nothing short of amazing, with RIM making waves across the globe. We've seen incredible growth in features and impact, and the most rewarding part is knowing how many lives we've touched. Your Stories, Our … [Read more...] about Celebrating Two Years of Success and Growth with RIM
Remote Incident Manager (RIM)
Aira Officially Launches Remote Incident Manager Integration, Making On-Demand Remote Visual Assistance Fully Accessible!
Two Good Tastes that go Great Together! Aira, one of the world's leading remote visual interpretation services, has launched a landmark integration that will make the process of receiving remote technical support even more accessible! Today, Aira has deployed our cross-platform, fully accessible Remote Incident Manager across its entire team of agents dedicated to providing top notch visual … [Read more...] about Aira Officially Launches Remote Incident Manager Integration, Making On-Demand Remote Visual Assistance Fully Accessible!
Aira Announces Remote Incident Manager Integration, Making On-Demand Remote Visual Assistance Fully Accessible!
Two Good Tastes that go Great Together! Aira, one of the world's leading remote visual interpretation services, has announced a landmark integration that will make the process of receiving remote technical support even more accessible! Aira will be deploying our cross-platform, fully accessible Remote Incident Manager across its entire team of agents dedicated to providing top notch visual … [Read more...] about Aira Announces Remote Incident Manager Integration, Making On-Demand Remote Visual Assistance Fully Accessible!
From Now Through the 18th: Experience Unmatched Independence in the Field of Remote Desktop Access with a Remote Incident Manager Free for All!
Independence Day will be celebrated in the United States on Thursday of this week. Regular attendees of the ACB and NFB national conventions in the United States as well as the UK's Sight Village Exhibition will begin convention activities this week as well, centered around independence for people who are blind or visually impaired. IN light of this, we at Pneuma Solutions are lighting our own … [Read more...] about From Now Through the 18th: Experience Unmatched Independence in the Field of Remote Desktop Access with a Remote Incident Manager Free for All!
Pneuma Solutions Featured in Florida Outreach Center for the Blind Workshop Series
Last Thursday, Pneuma Solutions was proudly featured in this month's webinar from the Florida Outreach Center for the Blind. This enriching 90 minute presentation highlighted our premier cloud technology offerings, Scribe for Meetings, Scribe for Documents, and Remote Incident Manager. The presentation was well received, and we are grateful for all who were able to join us and make this event a … [Read more...] about Pneuma Solutions Featured in Florida Outreach Center for the Blind Workshop Series
Embrace the Romance of Support with RIM’s Pro Passes This Valentine’s Day
This Valentine's Day, let the sparks fly and your heart be light with Remote Incident Manager (RIM)'s special offering. Pneuma Solutions invites you to deepen your connection with technology through our varied passes, each designed to match every flutter of your heart with the right level of support and commitment. Day and Incident Passes: The Whirlwind Romances For those sudden bursts of need … [Read more...] about Embrace the Romance of Support with RIM’s Pro Passes This Valentine’s Day
Calling Weekend Support subscribers: Take advantage of unlimited support time starting at 7:00 PM on Friday!
Prices haven't changed, but you just got more time! The weekend doesn't start at midnight on Saturday, so why should your unlimited weekend support time wait until then? Whether you have already purchased the Personal Weekend Support package for Remote Incident Manager or are planning on it, we are changing the time at which your weekend support time can begin. Effective today, Personal Weekend … [Read more...] about Calling Weekend Support subscribers: Take advantage of unlimited support time starting at 7:00 PM on Friday!
Discontinuation of Legacy Operating System Support in Remote Incident Manager (RIM)
Dear RIM Users, We want to inform you about an upcoming change regarding the operating system support in Remote Incident Manager (RIM). PneumaSolutions is preparing to discontinue support for the following operating systems: Windows 7 Windows 8 Windows 8.1 Windows Server 2008 R2 Windows Server 2012 This change is scheduled to take effect on February 14. Key Changes End of automatic … [Read more...] about Discontinuation of Legacy Operating System Support in Remote Incident Manager (RIM)
Pneuma Solutions and Blind Information Technology Specialists Announce Strategic Alliance to Empower the Blind Community Through Advanced Technology
Pneuma Solutions, a pioneer in accessible technology, and Blind Information Technology Specialists (BITS) proudly announce a landmark partnership. This collaboration aims to redefine independence for the blind by integrating state-of-the-art remote capabilities across various platforms, benefiting both individuals and professionals. Jeff Bishop, President of BITS, shares his excitement: … [Read more...] about Pneuma Solutions and Blind Information Technology Specialists Announce Strategic Alliance to Empower the Blind Community Through Advanced Technology
On the First Day of RIMFest We at Pneuma Give to You…
A RIM Complete Free for All! That's right! In the spirit of the holiday season, we proudly offer all users of Remote Incident Manager (RIM) all the time you want, when you want it, for a period of twelve (12) days! During this time, you will have access to all features and functionalities of the Remote Incident Manager, giving you an excellent opportunity to make the most out of the world's only … [Read more...] about On the First Day of RIMFest We at Pneuma Give to You…
December Gift of Accessibility: Scribe for Meetings Free for All!
Celebrate the Holidays with Inclusive Meetings This holiday season, Pneuma Solutions is thrilled to announce a special gift for everyone: Scribe for Meetings is available for free throughout December! In the spirit of the holidays, we are dedicated to making meetings more inclusive and accessible, especially for those with visual impairments. What is Scribe for Meetings? Scribe for Meetings is … [Read more...] about December Gift of Accessibility: Scribe for Meetings Free for All!
Bridging the Gap in AI: A Call for Inclusive Innovation
A Personal Journey As the CEO of Pneuma Solutions and a blind individual, my journey through the world of technology is one of hope, challenge, and advocacy. The unveiling of the Humane AI Pin initially filled me with excitement, but this quickly turned to dismay when I realized the lack of information on its accessibility features. This isn't just a Humane issue; it reflects a wider trend in the … [Read more...] about Bridging the Gap in AI: A Call for Inclusive Innovation
A Universal Remote for All Your Tech Needs: A User Perspective on Remote Incident Manager
The unsung hero of my tech-support journey When we launched the RIM It to Win It promotional contest, we were surprised, honored and humbled by the inflow of moving stories from our user community. One in particular stood out, as it speaks to companies who have yet to make the move just as much as it gives us an idea on how RIM has helped them. Here, without further ado, is this community's very … [Read more...] about A Universal Remote for All Your Tech Needs: A User Perspective on Remote Incident Manager
Inclusive Design over Incidental Accessibility: Why Your Existing Remote Desktop Solution May Not Be Serving You as Well as You Think
Introduction It is easy for a visually impaired support technician or recipient to determine that Remote Incident Manager clearly surpasses any industry-standard offering. We even have a Self Advocacy Kit written from the point of view of a visually impaired support person. But we've all done comparison shopping at one time or another for anything from home/office renovation to a new phone … [Read more...] about Inclusive Design over Incidental Accessibility: Why Your Existing Remote Desktop Solution May Not Be Serving You as Well as You Think
RIM It to Win It!
An exciting opportunity for RIM users is here! Last week, our Remote Incident Manager hit a major milestone: cross-platform support! It was an exciting day for Mac OS users and support specialists across the board. But just how excited are you all? We cannot wait to find out! Spread the word. Enter to win! We invite you to tell us all about your use of RIM and how it has changed the way you … [Read more...] about RIM It to Win It!
Remote Incident Manager for macOS Officially Released!
An exciting day for Mac users! Never before has there been a remote access screen reader module for macOS. Never before has there been an all-round, fully accessible remote support package for macOS. And never before, in the history of accessible remote support technology, has there been a complete package that is fully cross-platform... Until now! That's right! Today, our critically acclaimed … [Read more...] about Remote Incident Manager for macOS Officially Released!
Celebrating Global Accessibility Awareness Day: Affordable, Cross-Platform Remote Assistance for Everyone
In honor of Global Accessibility Awareness Day (GAAD), a day dedicated to promoting digital accessibility and inclusion for those with different disabilities, Pneuma Solutions is excited to introduce our latest offering - the Remote Incident Manager (RIM) Personal Community Support package. This new product aligns perfectly with our company's commitment to create reasonably priced accessibility … [Read more...] about Celebrating Global Accessibility Awareness Day: Affordable, Cross-Platform Remote Assistance for Everyone
New Ways to Pay as You Go with Remote Incident Manager
All the hours you need, when you need them You’ve probably been down this road at least once; you’re part of what you thought would be a quick remote support session , you’ve got just a few more things to do, and then the clock runs out on your free session. What to do? Get some hours, that’s what! If you use RIM to receive or provide support to friends and family , we now have more flexible … [Read more...] about New Ways to Pay as You Go with Remote Incident Manager
Remote Incident Manager Coming to the Mac Platform!
There have been numerous iterations of accessible remote desktop infrastructure due to the incomplete and/or nonexistent accessibility of mainstream solutions. Never before has a solution been known to provide a level of accessibility that is equal across multiple platforms. Until now! Introducing Remote Incident Manager for Mac OS! You heard right! Our critically acclaimed, first of its kind … [Read more...] about Remote Incident Manager Coming to the Mac Platform!
Remote Incident Manager vs the Other Players – Part 2: RIM vs. TeamViewer
From the blind or visually impaired technician or end user's point of view, the initial use of the newly released Remote Incident Manager tells them all they need to know; the delight at being able to provide remote support to a computer that lacks a screen reader is often hard to describe in words. If you've had impassible barriers to remote access in the past, you know exactly how it feels to … [Read more...] about Remote Incident Manager vs the Other Players – Part 2: RIM vs. TeamViewer
