This Valentine's Day, let the sparks fly and your heart be light with Remote Incident Manager (RIM)'s special offering. Pneuma Solutions invites you to deepen your connection with technology through our varied passes, each designed to match every flutter of your heart with the right level of support and commitment. Day and Incident Passes: The Whirlwind Romances For those sudden bursts of need … [Read more...] about Embrace the Romance of Support with RIM’s Pro Passes This Valentine’s Day
Remote Incident Manager (RIM)
Prices haven't changed, but you just got more time! The weekend doesn't start at midnight on Saturday, so why should your unlimited weekend support time wait until then? Whether you have already purchased the Personal Weekend Support package for Remote Incident Manager or are planning on it, we are changing the time at which your weekend support time can begin. Effective today, Personal Weekend … [Read more...] about Calling Weekend Support subscribers: Take advantage of unlimited support time starting at 7:00 PM on Friday!
Dear RIM Users, We want to inform you about an upcoming change regarding the operating system support in Remote Incident Manager (RIM). PneumaSolutions is preparing to discontinue support for the following operating systems: Windows 7 Windows 8 Windows 8.1 Windows Server 2008 R2 Windows Server 2012 This change is scheduled to take effect on February 14. Key Changes End of automatic … [Read more...] about Discontinuation of Legacy Operating System Support in Remote Incident Manager (RIM)
Pneuma Solutions, a pioneer in accessible technology, and Blind Information Technology Specialists (BITS) proudly announce a landmark partnership. This collaboration aims to redefine independence for the blind by integrating state-of-the-art remote capabilities across various platforms, benefiting both individuals and professionals. Jeff Bishop, President of BITS, shares his excitement: … [Read more...] about Pneuma Solutions and Blind Information Technology Specialists Announce Strategic Alliance to Empower the Blind Community Through Advanced Technology
A RIM Complete Free for All! That's right! In the spirit of the holiday season, we proudly offer all users of Remote Incident Manager (RIM) all the time you want, when you want it, for a period of twelve (12) days! During this time, you will have access to all features and functionalities of the Remote Incident Manager, giving you an excellent opportunity to make the most out of the world's only … [Read more...] about On the First Day of RIMFest We at Pneuma Give to You…
Celebrate the Holidays with Inclusive Meetings This holiday season, Pneuma Solutions is thrilled to announce a special gift for everyone: Scribe for Meetings is available for free throughout December! In the spirit of the holidays, we are dedicated to making meetings more inclusive and accessible, especially for those with visual impairments. What is Scribe for Meetings? Scribe for Meetings is … [Read more...] about December Gift of Accessibility: Scribe for Meetings Free for All!
A Personal Journey As the CEO of Pneuma Solutions and a blind individual, my journey through the world of technology is one of hope, challenge, and advocacy. The unveiling of the Humane AI Pin initially filled me with excitement, but this quickly turned to dismay when I realized the lack of information on its accessibility features. This isn't just a Humane issue; it reflects a wider trend in the … [Read more...] about Bridging the Gap in AI: A Call for Inclusive Innovation
The unsung hero of my tech-support journey When we launched the RIM It to Win It promotional contest, we were surprised, honored and humbled by the inflow of moving stories from our user community. One in particular stood out, as it speaks to companies who have yet to make the move just as much as it gives us an idea on how RIM has helped them. Here, without further ado, is this community's very … [Read more...] about A Universal Remote for All Your Tech Needs: A User Perspective on Remote Incident Manager
Introduction It is easy for a visually impaired support technician or recipient to determine that Remote Incident Manager clearly surpasses any industry-standard offering. We even have a Self Advocacy Kit written from the point of view of a visually impaired support person. But we've all done comparison shopping at one time or another for anything from home/office renovation to a new phone … [Read more...] about Inclusive Design over Incidental Accessibility: Why Your Existing Remote Desktop Solution May Not Be Serving You as Well as You Think
An exciting opportunity for RIM users is here! Last week, our Remote Incident Manager hit a major milestone: cross-platform support! It was an exciting day for Mac OS users and support specialists across the board. But just how excited are you all? We cannot wait to find out! Spread the word. Enter to win! We invite you to tell us all about your use of RIM and how it has changed the way you … [Read more...] about RIM It to Win It!
An exciting day for Mac users! Never before has there been a remote access screen reader module for macOS. Never before has there been an all-round, fully accessible remote support package for macOS. And never before, in the history of accessible remote support technology, has there been a complete package that is fully cross-platform... Until now! That's right! Today, our critically acclaimed … [Read more...] about Remote Incident Manager for macOS Officially Released!
In honor of Global Accessibility Awareness Day (GAAD), a day dedicated to promoting digital accessibility and inclusion for those with different disabilities, Pneuma Solutions is excited to introduce our latest offering - the Remote Incident Manager (RIM) Personal Community Support package. This new product aligns perfectly with our company's commitment to create reasonably priced accessibility … [Read more...] about Celebrating Global Accessibility Awareness Day: Affordable, Cross-Platform Remote Assistance for Everyone
All the hours you need, when you need them You’ve probably been down this road at least once; you’re part of what you thought would be a quick remote support session , you’ve got just a few more things to do, and then the clock runs out on your free session. What to do? Get some hours, that’s what! If you use RIM to receive or provide support to friends and family , we now have more flexible … [Read more...] about New Ways to Pay as You Go with Remote Incident Manager
There have been numerous iterations of accessible remote desktop infrastructure due to the incomplete and/or nonexistent accessibility of mainstream solutions. Never before has a solution been known to provide a level of accessibility that is equal across multiple platforms. Until now! Introducing Remote Incident Manager for Mac OS! You heard right! Our critically acclaimed, first of its kind … [Read more...] about Remote Incident Manager Coming to the Mac Platform!
From the blind or visually impaired technician or end user's point of view, the initial use of the newly released Remote Incident Manager tells them all they need to know; the delight at being able to provide remote support to a computer that lacks a screen reader is often hard to describe in words. If you've had impassible barriers to remote access in the past, you know exactly how it feels to … [Read more...] about Remote Incident Manager vs the Other Players – Part 2: RIM vs. TeamViewer
Remote Incident Manager's grand entrance as the first fully accessible all-around remote support solution is a huge milestone on the continuing path towards a more inclusive IT work environment. Never before has it been possible to put an entire IT team on the same platform. In particular, RIM being fully separate from existing screen reader solutions removes several barriers for visually impaired … [Read more...] about Remote Incident Manager vs the Other Players – Part 1: RIM vs. JAWS Tandem and NVDA Remote
Here is a review from Christopher Wright, a new user of just-launched RIM version 3.0. – Mike Calvo Introduction Remote Incident Manager is a replacement remote control tool for other services such as TeamViewer. It also has the added benefit of being fully accessible to blind or low vision people, making it the ideal tool designed for everyone. With extremely low latency stereo audio, … [Read more...] about Guest Review of Remote Incident Manager (RIM) Version 3.0
Download RIM white paper as a PDF. Executive Summary The Remote Incident Manager (RIM) has provided secure, efficient, accessible, feature-rich remote desktop access, enabling field technical support providers to cut costs while improving quality of service since 2007. Now we bring the power of Pneuma Solutions accessible cloud platform to the RIM community. This is a detailed but not thorough … [Read more...] about Remote Incident Manager (RIM)
CNIB Foundation, CNIB Deafblind Community Services (DBCS) and Vision Loss Rehabilitation Canada (VLRC) have partnered with Scribe for Meetings to help make remote programs, meetings and presentations more accessible and inclusive. Scribe for Meetings, a solution designed by Pneuma Solutions, allows users to create and screen share accessible slideshow content. How does it work? The Scribe app … [Read more...] about Canadian organizations partner with Scribe for Meetings to enhance accessibility and inclusivity