Already have a RIM account? Login to your dashboard.
RIM Cloud Edition
At Pneuma Solutions we provide a seamless bridge between assistive technology and mission critical applications. Our line of products was built with stability, affordability, and security in mind to attract the largest user pool inside and outside of the office space. The Remote Incident Manager (RIM) has provided secure, efficient, accessible, feature-rich remote desktop access, enabling field technical support providers to cut costs while improving quality of service since 2007.
Harness the flexibility of our remote tools to communicate across personal and enterprise networks.
Remote Incident Manager Cloud Edition
For field technical support, Remote Incident Manager Cloud Edition allows a technician to take complete control of a distant computer, over a local network or the Internet, and puts the technician in the same Windows session as the user. With full duplex voice communication, stereo audio, and under 99MS latency connections you can use the remote computer as if you were right in front of it. Both users can work in the same applications and documents at the same time, exchange text, and exchange files through the Windows clipboard. Technical or training issues are resolved real-time or a Controller can be given unattended access so computer maintenance can be done when the computer is not in use such as over nights.
This technology has a wide range of uses; some of the most common uses are:
- Technical support and troubleshooting
- Training and distance learning
- System administration
Trusted by 13 organizations and many happy customers
What Customers Say
The key strokes and speech feedback feels local to me. I can’t tell which machine I am working on. It is just that fast here.
Ever since RIM was implemented at my workplace, I feel more productive and truly part of the team. I am now able to take more work off my coworker’s plate and am no longer needing to wait around for her to assist customers. This in turn makes the company as a whole more productive. This product was not only a smart investment but will lead to more competitive employment for the blind.
The interface on both the Technician and Client side for connecting is very accessible and straightforward. I am glad to read that you will be giving clients the ability to begin the connection process via a key word as this will make it far easier for a number of our customers which is the primary purpose of us using RIM. The audio from music and other sounds emanating from the client machine is of a very good standard indeed given it is a remote connection. The responsiveness even with JAWS running is absolutely incredible. I was able to get around the remote machine at a fair lick, and it really is excellent.
I want to let you know how much the Remote Incident Manager is helping me. As you know, I work with a number of veterans who must use speech input as they are physically unable to use a keyboard. When one of these veterans has a problem with his or her computer it is impossible for me to talk him through the steps to fix whatever the problem is. Most often, the problem is concerned with the speech input part of the computer and as these folks are unable to use a keyboard they’re pretty well dead in the water if their speech input is not working. To date I’ve unraveled three different veteran’s computers using RIM. If I had been unable to remotely use their computers it would have taken days, if not weeks, to track down and employ a computer person in each of their home towns to do what it took me no more than twenty minutes to accomplish. This is good for the veterans and it’s good for me. Thanks for putting such an easy to use and incredibly useful tool out there.
Remote Incident Manager (RIM) Cloud Edition Pricing
Remote Incident Manager (RIM) is a fully accessible remote desktop product for technical support, training, or simply helping friends and family with their computers.
RIM version 3 prices valid as of September, 2022.
Need help advocating for RIM within your organization? Check out the RIM Self-Advocacy Kit.
Subscribe to RIM
RIM has subscription options for individuals, teams, and organizations of all sizes. Please review and adjust the options below to customize a RIM subscription that's right for you.
When you complete your order, you will receive a link that you can either use to activate the RIM subscription on your own account, or send to the person who will be using the subscription. If this subscription is being purchased for an organization, this link should be sent to the organization's primary technical contact. If someone else needs to pay for the subscription on your behalf, feel free to send this current page to that person, who can then send the activation link back to you.
Not ready for a subscription yet? Try a RIM pass.
- Personal (starting at $99 per year or $9.95 per month)
RIM Personal makes it easy to remotely access all of your computers at home and at the office, as well as your family's computers. Note that RIM Personal is not intended for providing remote technical support or training to arbitrary end-users. It only supports unattended sessions on a pre-defined set of computers.
Pro (starting at $999 per year or $99 per month)
RIM Pro is designed for individual technology professionals and small teams. With RIM Pro, you can provide remote technical support and training for an unlimited number of target machines.
Enterprise (starting at $5,000 per year, plus a $1,000 one-time setup fee)
RIM Enterprise brings the full power of RIM to medium-sized and large organizations. In addition to the features of RIM Pro, RIM Enterprise offers:
Integration with your organization's single-sign-on (SSO) system, including an on-boarding service provided by SSO experts
Unattended access to Windows servers
Completely silent mode for pre-configured unattended target installers
Target groups to make it easy to manage large numbers of target machines
Access control for each target group
Note: Identity verification may be required for the Enterprise Add-on.
Billing Cycle Options
Get Remote Incident Manager (RIM) Now
Not ready for a subscription yet? Try a RIM pass.
NOTE: Private cloud and on-premises pricing is available upon request.
For More Information
Talk to our knowledgeable customer service representatives about these options.