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Home > Pneuma Solutions Blog > Remote Incident Manager for macOS Officially Released!

Remote Incident Manager for macOS Officially Released!

Pneuma Solutions Team • June 8, 2023

Remote Incident Manager logo: the letters RIM surrounded by four blue circles representing remote target machines

An exciting day for Mac users!

Never before has there been a remote access screen reader module for macOS. Never before has there been an all-round, fully accessible remote support package for macOS. And never before, in the history of accessible remote support technology, has there been a complete package that is fully cross-platform…

Until now!

That’s right! Today, our critically acclaimed Remote Incident Manager makes its full public macOS debut!

Mac development for the RIM platform has been a smashing success, thanks in no small part to the incredibly useful feedback from both our private beta team as well as the public. We are grateful for all of your support, for it is you – the community – that truly helps to make this product the best it can be.

Say goodbye to the Platform Divide!

As of today, lack of accessible remote assistance due to platform differences is now officially a thing of the past. With RIM, anyone  can provide or receive remote support to
or from anyone, regardless of platform! The capabilities of the Mac version of RIM are a near complete match to the Windows version. Features include:

  • Full support for all interactive sessions, including:
    • Mac to Mac
    • Mac to Windows
    • Windows to Mac
  • Full support for unattended and prompted sessions
  • Full audiovisual support
  • Complete keyboard input support, irrespective of platform
  • Full mouse support
  • Remote Accessibility for both Windows and Mac targets!
  • And many more features to come for both platforms!

One RIM to rule them all!

Subscription plans, passes, the community support package, hourly packages and the free tier will cover usage across all platforms that RIM is supported on, Effective immediately! To celebrate this, we will be running a contest that will allow a few lucky winners to reap the benefits of this at an unbeatable discount price, maybe even $0.00 if you are really lucky! More information will follow regarding the contest.

What are you waiting for?

RIM for macOS is available for any Ventura user, so we invite you to kick the tires and let us know your thoughts along the way!

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