FAQ: Sales and Support
Q. When I buy your products, when will I get my CD so I can install it on my computer?
Q. Why don’t I always get a live person when I call?
Q. What does it mean when you refer to “lifetime updates?
Q. How do I update a program?
Q. I just got a new computer, or my old one had to be reformatted, and I want to run your software on it. Do I have to call you to do that?
Q. We are an agency or school providing services to people who are blind. Can we get free copies of your products so we can show them to those we serve?
Q. What anti-virus programs work best with your products?
Q. Where can I find information about installing and using Pneuma Solutions products?
Q. I don’t like the sound that plays when a Pneuma Solutions product is loading. Is there a way to change this?
Q. I bought a voice, or I started a trial of a voice. How do I get it on my computer?
Q. I have another screen reader on my computer. Can I use a voice from that to speak from within your products?
Q. I have more than one computer. Do I need to purchase voices to work on each one separately?