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Home > Pneuma Solutions Blog > RIM It to Win It!

RIM It to Win It!

Pneuma Solutions Team • June 14, 2023

The Remote Incident Manager logo symbol has the letters RIM surrounded by four blue circles representing remote target machines. To the right of the logo symbol are the words Remote Incident Manager.

An exciting opportunity for RIM users is here!

Last week, our Remote Incident Manager hit a major milestone: cross-platform support! It was an exciting day for Mac OS users and support specialists across the board. But just how excited are you all? We cannot wait to find out!

Spread the word. Enter to win!

We invite you to tell us all about your use of RIM and how it has changed the way you give or receive technical support. Submissions could include, but are certainly not limited to:

  • A review of RIM.
  • What RIM for Mac means to you.
  • An open-letter to a company that should be adopting RIM, particularly now that Mac support has been achieved.

A graphic symbol represent two-way communication. Two arrows inside a chat bubble.Starting today and going through till June 28th (now extended until July 3rd!), simply comment on the post via the below form to submit your entry. No purchase necessary: RIM is available for 30 minutes a day for free as always, and is always free to receive help! Submitting an entry via this form puts you in the running for some outstanding prizes! Winners to be selected via the Wheel of Names.

Prizes

The prizes for submissions include but are not limited to:

  • Day passes.
  • Packages of prepaid hours.
  • Free year of the community support package, along with up to 4 unattended machines!

The Mastodon logo is comprised of a white letter M inside a blue symbol denoting a speech bubble or opening single quote mark.And for those who haven’t followed us on Mastodon yet…

Give us a follow and boost our posts! Who knows, you just might wake up one day to find a random prize in your inbox.

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Filed Under: Remote Incident Manager (RIM)
Tagged With: contest, Mastodon, RIM

Reader Interactions

Comments

  1. Michael Micallef says

    June 14, 2023 at 11:53 am

    I was using the RIM with the blind pc users community here in Malta for these past two months. The RIM makes a big difference for the maltese blind pc users because it solve them a huge problem and this was the means of transportation to fix sometimes even simple things. and apart from that thanks to the RIM incident I can work more comfortably from my own computer desk. the RIM software is a really game changer because if ever somethingserious like covid comes up in the future, the RIM must be for these people to do not finish 100% isolated and out of communication from the people around them.
    keep it up and looking forward for further accessible breakthrough in the software for the blind.
    One of the software that I would like to see in the future is a device driver software updater.

    thank you
    Michael Micallef.
    Assistive Technology Specialist. DIP IT.
    Malta Europe.

    Reply
  2. michael micallef says

    June 14, 2023 at 12:05 pm

    I was using the RIM here inMalta to support the Maltese blind pc users community for these past two months. The RIM make a huge difference for the maltese blind pc users because it solve them a huge problem related to the transportation and from the hassle to find someone to assist them whenever they need to take their computer for a simple setting or some other assistance in their machines.
    Also it left big impact because if ever something serious comes up such as happened recently like the covid pandemic these people will finish completely isolated from their relatives or their friends.
    Personally I looking forward to hear from Neuma Solutions with other good products in the future. one of the new software that I would like to see is an accessible Device Driver updater software.

    thank you.

    MIchael Micallef
    Assistive Technology Specialist Dip IT.
    Malta Europe.

    Reply
  3. Johann says

    June 14, 2023 at 12:28 pm

    I am really impressed with how well RIM works on macOS, I really like controlling my Windows computer with the Remote Accessibility Module and having Alex on the Mac reading the output from my Windows machine.

    Reply
  4. Shane Popplestone says

    June 14, 2023 at 1:14 pm

    their are so many ways rim has helped me, from helping others get the training they need completed from thousands of miles away, to helping sighted friends troubleshoot their computers. keep up the great work!

    Reply
  5. Bryn says

    June 14, 2023 at 3:33 pm

    RIM has changed the way I do remote controlling of computers in general. I’ll give you one amazing example of what I was able to accomplish the other week with RIM, that nothing else would’ve allowed me to accomplish. I was trying to help someone debug a JAWS issue, and their copy of NVDA was acting up on their machine, meaning that using NVDA remote was next to impossible. So I had the bright idea to point them at RIM. It’s so simple to install, you just download the setup, click on it and it installs! We connected a session up, and to my surprise, I was able to control the target machine while it was running JAWS and use JAWS keystrokes, something other solutions have struggled with in the past. I was able to solve the issue within 20 of my 30 minutes of control that day, something I would not have been able to do with such ease with any other remote solution! Also, a small tidbit, RIM’s display of the screen reader and version when you connect to a machine was very helpful in debugging the issue, it turns out the user had multiple copies of JAWS installed on their machine and they didn’t realize it. They thought they were running JAWS 2023, and RIM said nope, that’s JAWS 2021, not 2023.

    Reply
  6. Casey Mathews says

    June 14, 2023 at 5:37 pm

    As a technical support specialist operating in both Windows and Mac environments, I’m no stranger to the jigsaw puzzle that is remote access software. Each piece flaunts its own quirks and idiosyncrasies, demanding its own time and space. It often feels like I’m attempting to conduct an orchestra where each instrument is playing from a different sheet of music. But as a Windows user, a person who’s blind, and a steadfast believer in efficiency, my introduction to the Remote Incident Manager (RIM) was akin to finding that elusive conductor’s baton.
    In the realm of tech support before RIM, providing assistance was a balancing act. It felt like trying to cook a complex dish with each ingredient demanding its own specialized cooking method. The process was slow, complex, and the end product was often less than savory. The lack of an effective, accessible tool that worked seamlessly across platforms was a constant thorn in my side.
    Then RIM burst onto the scene, and the scattered puzzle pieces started to come together. Its compatibility with screen readers was like a gust of fresh air in a stuffy room. I could focus on the heart of my work—helping users, training them, and troubleshooting issues—without constantly juggling a cacophony of mismatched tools.
    RIM’s ability to connect to machines even without a running screen reader was the missing piece of the puzzle. It’s like having a reliable guide dog that can lead you through unfamiliar territory, allowing you to navigate and monitor what’s happening on the machine, irrespective of the presence of a screen reader.
    The arrival of RIM’s cross-platform support was the icing on the cake. With RIM, transitioning between Windows and Mac became as simple as flipping a switch. This meant my Web Friendly Help service could reach more people, more efficiently, and more easily than ever before.
    So, what does RIM for Mac mean to me, a Windows user and a person with visual impairment? It’s the end of the line for platform constraints and the dawn of a new era in providing top-tier service. It allows me to run my business single-handedly, support my customers, and focus on what I am passionate about: helping users.
    To all companies still contemplating whether to adopt RIM, let me offer a piece of friendly advice. The future of efficient, effective, and inclusive technical support is here, and its name is RIM. With its cross-platform capabilities, it’s like having a universal remote for all your tech needs.
    In conclusion, RIM is more than a tool—it’s a unifying force, a beacon of accessibility, and a lifesaver for my business. It’s revolutionized how I provide technical support and training. So here’s to RIM, the unsung hero of my tech-support journey, and to a future where every technical hiccup, regardless of the platform or the presence of a screen reader, is just a RIM moment away from a satisfying resolution.

    Reply
  7. Nuno says

    June 20, 2023 at 12:35 pm

    I was basically jumping with joy when RIM first landed on Windows. Why is that? I am proficient with JAWS and Zhengdu Screenreader, while I am not quite a fan of NVDA. Since I was helping many people with a huge variety of problems, starting with simple things such as installing a program, through formatting their Word documents to doing remote programming classes for children and young adults, I needed a nice, effective and scalable solution. FOr me the biggest advantage of RIM is that its screenreader-agnostic, more or less which allows me to focus at task at hand rather than a screenreader which I don’t like and use getting in my way. Since I am an Apple user, RIM for Mac changed a whole lot for me. Before, when I gave tech support with RIM, I needed to spin up my virtual machine with RIM on it and connect to my client. That generated a whole variety of problems, including decreased battery life of my Macbook and probably the worst of them which is the latency (VM + Network created a lot of unnecessary overhead). I am very grateful to the developers of RIM for bringing such a robust solution to us. The only thing I miss in RIM is the lack of native support for the Zhengdu Screenreader, but that’s another good night tale, much more technical, rough and unreadable for anyone who’s not a masochist and wants to keep sane.
    All the best and I hope that all your tests will pass, the software will compile and stuff will grow quickly

    Reply
  8. Piotr says

    June 27, 2023 at 3:15 pm

    Living the multiple OS life is great. I regularly use both Windows and Mac for both work and entertainment. My Macbook is where I primarily work, thanks to the one of a kind Mac apps and its amazing battery life. However, there are times when I also need to use a Windows computer, for certain other apps or if I need to support a friend or family member remotely. And this is where the fun begins, because these people are also both Windows and Mac users, and some of them are sighted so would rather not have a screen reader jabbering when I help them. This is where RIM comes in, and it absolutely blew me away! In particular how well it works on Mac OS, both while using it to connect to Windows and when connecting to a Mac. Being able to hear crystal clear audio from the remote computer while also being able to hear the speech through the screen reader to reduce latency even further is particularly helpful because I often have to help trouble shooting sound issues which used to require a lot more hoops, and for personal use I often work with audio related applications. RIM is a breakthrough, both for controlling Windows from Mac and vice versa for work as well as for giving remote tech support.

    Reply
  9. Christopher Wright says

    July 2, 2023 at 3:42 pm

    RIM is the product I’ve wanted for about a decade now. It has the potential to open all kinds of opportunities, be they employment related or simply helping people. While I unfortunately don’t have a compatible Mac to test RIM on, I was extremely impressed by the performance and cross-platform compatibility. Just like on Windows, the Mac version supports the Remote Accessibility feature, meaning there’s no longer an excuse for companies like Apple to deny blind candidates positions such as the Apple At Home Advisor. The coolest thing I’ve done thus far with it was helping someone from the United Kingdom get a Windows virtual machine configured in UTM on an M2 Pro Mac. Best of all, I was in Texas using my Windows 11 computer! Thanks to RIM and the Internet, distance and a lack of accessibility for blind people are no longer barriers. I look forward to the future, when hopefully remote work will be a reality for those of us who are blind, assuming we can convince the mainstream world to use it. Oh, and a mobile controller app for iOS and Android would be very interesting as well, either for controlling your own unattended machines for work or personal use, or even helping people when you find it more convenient to use your mobile device and a keyboard. Keep up the amazing work!

    Reply
  10. Doug says

    July 3, 2023 at 7:49 pm

    I wish rim had been around about two years ago.
    I was working for a small web/dsl provider
    When I started we mostly did support via phone and told people what to click on to complete the task.
    But as time went on, the landscape changed, and it was expected that you would just go in and fix it for them.
    We bounced around many remote access solutions and none were accessible and they were all quite expensive.
    But now the company has been sold and I mostly use things like rim, NVDA Remote, and Jaws tandom to help people I know get stuff done.
    I have only used rim a hand full of times, but, I am blown away by how fast it is, and how well it works no matter if you have a screen reader running, or not!
    In future I will be using both the community support as well as controlling a hand full of unattended computers.
    The response from the company is quite good as well. I filled out the suggestion box and got a response back within minutes.

    Reply
  11. Pneuma Solutions Team says

    July 11, 2023 at 3:09 pm

    We would like to sincerely thank all of you for your incredible submissions. As RIM approaches the anniversary of its relaunch, it is gratifying to see the impact RIM has had on our users.
    It is now time to announce the winners! After spinning the wheel of names, we have determined that the winners are:
    Michael Micallef wins himself four (4) day passes!
    Doug wins himself a package of 15 hours.
    And…
    Piotr wins himself the community support package along with up to 4 unattended computers!
    Once again, a big thanks goes out to everyone who posted comments. Do stay tuned to our website and Mastodon for more exciting updates. Who knows, we may run another round of RIM it to Win It in the future!

    Reply

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