Yes, you heard that right! It has been a year since our Remote Incident Manager solution was overhauled into the world’s first all-inclusive, fully accessible remote desktop package around. Time flies when you’re breaking barriers, and it’s been a monumental year for RIM. So, what has RIM been up to? Let’s pull back the curtain on this ground-breaking year for our product.
April 14, 2023, will always be a red-letter day in our calendar. Until that day, there were no screen reader accessible remote support solutions for macOS. Nor had there been an all-round, fully accessible remote support package that would work across any platform, without regard to which screen reader was being used, if at all. The day the first ever fully accessible remote support solution for macOS entered public beta ushered in a new era of all-inclusive remote technical support. Even in the public beta’s early stages, the level of cross-platform accessibility was truly unmatched. Seamless interactions between Windows and macOS users, irrespective of whether screen readers were being used, was an achievement never to be forgotten in the history of forward-thinking accessibility.
Instant Installers on Windows: Your Move, TeamViewer!
Whether you’re a support technician or a recipient, the last thing you want to be doing is going through a half dozen setup screens before you can even get connected. RIM is only too happy to break that trend.
Remote Output Quality: A Quantum Leap
With the introduction of modern web audio and video protocols, RIM’s output quality is bordering on indistinguishable from being right there in front of the computer you are providing assistance to. Additionally, RIM has benefited from the near unmodified high-definition audio quality possibilities present in macOS and Windows 11. Furthermore, Our round-trip latency is always under 100ms. Responsiveness is without question an integral part of output quality. What good is crystal clear output if it takes a full second to respond?
Fleet Management: It’s Like a Walk in the Park!
With the launch of our unified web-based dashboard, managing machines is a breeze. Whether you’re managing groups of machines in your workplace, or you’re simply adding a friend or relative’s computer to perform assistance when they need, our dashboard is designed to get management tasks done in no time. If you haven’t yet, Give RIM a try and see how much time you could be saving.
More Ways to Jump In!
While remote support has always been a staple of our products, RIM3 ushered in a new era of product consistency for end consumers and professionals. The same package used by IT support technicians can be the same package you use to help a friend or relative fix their computer. All without compromise to the enterprise-grade quality of service! To fully demonstrate that concept, RIM’s non-subscription options have been greatly expanded to accommodate those of you who may be providing help on the occasion, but not often enough to need a full subscription. Most notable are our packages of prepaid hours that can be used on your own timeline, and our most affordable option yet, $10 incident passes! These offer unlimited connection time to a specific remote machine over a single 24 hour period. Buy one or buy many, it’s up to you. They’ll remain in your account, waiting patiently for whenever the next time someone needs remote assistance from you. Our personal subscriptions have also been completely reworked, offering scalable pricing that matches the number of unattended machines you want to designate to your account.
Easy Direct Downloads Links: Keep It Simple
Have you ever been in need of a simpler, more efficient way to guide users through download RIM? Have you perused the entire RIM page only to find you missed the download links? Say goodbye to these small but time-consuming hassles with our direct, easy-to-remember download links: getrim.app/win and getrim.app/mac
But Wait, There’s More…
Stay tuned for more exciting updates on RIM’s future! and as always, RIM can be used for free by remote controllers on Windows or Mac for up to 30 minutes a day, and is completely free for the person receiving assistance. There’s never been a more exciting time to be a part of the RIM community. Cheers to another year of innovation and accessibility!