Remote Incident Manager for Mac OS – Public Beta
We would like to welcome you to the public beta for the Mac OS port of Remote Incident Manager (RIM) from Pneuma Solutions! Remote Incident Manager is the world’s first cross-platform fully accessible remote support package. Thank you for your interest in testing this exciting new solution for accessible remote technical support and training.
Interactive sessions between any combination of both platforms are supported, complete with keyboard and mouse input as well as high quality audiovisual output.
Every effort will be made to ensure consistency within the user experience across platforms whenever possible. Given the marked differences from one platform to another this isn’t always possible, E.G. the need for a permissions dialogue upon first launch. Note down your experience when dealing with the installation and first-launch UX, and please provide detailed feedback on any issues you run into.
Current Known Issues and Missing Features
- While in a session, the only way to access the session menu is currently the Option+Shift+Backspace shortcut.
- Preconfigured target installers (don’t yet know how we’ll do that)
- Info about the target machines in connection details is incomplete; we don’t have a list of running processes or installed packages
- Download Remote Incident Manager
- Go to your downloads folder via Finder (Option+command+L). Locate the downloaded .pkg file and open it with Command+O.
- An installation wizard will appear. Follow the onscreen instructions.
You can now launch Remote Incident Manager for the first time. You may run it from your applications folder, accessed via Command+Shift+A while located in Finder.
Due to Mac OS’s precautionary behavior when dealing with applications of this nature for the first time, you will need to grant some permissions to Remote Incident Manager upon first launch. When you first launch RIM, you will be informed of this, at which point you can hit continue to initiate the process.
Karabiner HID driver
This is the driver that processes input that is received by RIM. This is a system extension, thus you must manually approve it. Rim will bring up a system dialogue that will take you to the Privacy and Security section of system settings. You will then want to scroll until you locate the Allow button. Clicking this will prompt you for your password, after which you will be informed that you need to reboot in order to fully enable Karabiner Elements. Whether you reboot now or later is up to you, but should you decide not to reboot until all the permissions have been approved, exit out of System Settings and go back into RIM.
Receiving Keyboard and Mouse Input
RIM needs permission to receive all the input directed to it over a remote connection. Click Continue in RIM, at which point a system dialogue will appear. If VoiceOver does not immediately focus it, press VO+F1 twice quickly. Then, down arrow to System dialogues, press right arrow, and then down to the keyboard permissions request. Pressing enter on that will open the alert box, at which point you will want to follow it to System Settings and check the Remote Incident Manager box in the list of applications.
Capturing Screen Output and Notification Permissions
The final permissions will be for capturing the screen output as well as notification access. The procedures for this are similar to the procedure described above.
After all the permissions have been approved, the welcome screen will appear. Note that if you chose to reboot later, now would be the time to reboot.
At this point, you should be able to initiate the connection either with the Mac as the controller or the target.
Send us Feedback
In addition to sending us feedback via the usual channels, we have an email list for announcements and discussion of this beta. Simply send a blank email to firstname.lastname@example.org and you will be subscribed.
Now let’s make the lawyers happy:
To the extent not prohibited by law, in no circumstances shall Pneuma Solutions be liable to you or any other third parties for any loss or damage (including, without limitation, damage for loss of business or loss of profits) arising directly or indirectly from your use of or inability to use, this beta software or any of the material contained in it.