Remote Incident Manager’s grand entrance as the first fully accessible all-around remote support solution is a huge milestone on the continuing path towards a more inclusive IT work environment. Never before has it been possible to put an entire IT team on the same platform. In particular, RIM being fully separate from existing screen reader solutions removes several barriers for visually impaired support technicians and end users. Here to give us a complete comparison of RIM to existing screen-reader-bound solutions is none other than long-time well-respected support technician Casey Matthews. Pneuma Solutions co-founder Mike Calvo has worked with Matthews since his start in the assistive technology industry.
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Why not take RIM on a test-drive and say goodbye to all the issues you’ve faced with previous solutions! If you have any questions, feel free to drop them in the comments below.