FAQ: Sales and Support
Q. When I buy your products, when will I get my CD so I can install it on my computer?
A. All Pneuma Solutions software is delivered instantly over the Internet. Therefore, no CD or other physical media is provided. When you purchase software from Pneuma Solutions, you can download it directly onto your computer. If you started a free trial before your purchase, the program you downloaded and whatever settings you customized will remain the same. There is no point at which you will need to install anything from a CD.
Q. Why don’t I always get a live person when I call?
A. We often receive a large number of calls at Pneuma Solutions, and are dedicated to providing each customer with as much assistance as he or she needs. If you do not get a live representative when you call, please leave a voice mail and someone will return your call as soon as possible. You may also write to support@pneumasolutions.com for assistance.
Q. What does it mean when you refer to “lifetime updates?
” A. This means that you will receive free updates for as long as you own your product without the need to pay maintenance or upgrade fees.
Q. How do I update a program?
A. Whenever an update is available, it is automatically installed the next time you restart your computer. You will also receive an email to let you know an update has been installed.
Q. I just got a new computer, or my old one had to be reformatted, and I want to run your software on it. Do I have to call you to do that?
A. We are happy to assist you with this process, or you may manage your computers and licenses independently. To reset your license, open the My Account option from the System Access menu. To do this, press Modifier+F followed by the letter A. from the My Account menu, choose Manage Machines. There you will see a list of computers currently registered to you. Choose the computer you want to manage from the list, and then press the tab key to review the available options. Choose the Unregister button if you want to remove your license for Pneuma Solutions products. Now, when you install Pneuma Solutions software on your new computer, that computer will automatically use the license you unregistered from your previous machine. You will not need to do anything else to register the new computer.
Q. We are an agency or school providing services to people who are blind. Can we get free copies of your products so we can show them to those we serve?
A. Pneuma Solutions prides itself on producing high quality, affordable software for every budget and lifestyle. We regret that we are unable to provide products free of charge to organizations, but we offer discounted site licenses. Additionally, if the individual is a United States Veteran or a student in grades K-12, he or she may be eligible to receive free software. As always, individuals are encouraged to begin a seven-day trial, and many find it helpful to do so while at a training facility. A customer service representative will be happy to discuss all of the available options for your organization and for the individuals it serves.
Q. What anti-virus programs work best with your products?
A. We have found both Microsoft Windows Defender , which is free, and Vipre Antivirus, a paid program, work very well with our products. If your computer has another anti-virus program installed, you might have some difficulties when installing or using Pneuma Solutions products. More details can be found here.
Q. Where can I find information about installing and using Pneuma Solutions products?
A. Documentation for all Pneuma Solutions products can be found under the Help and Tutorials option under the System Access menu. These files include navigation basics, application-specific instructions, and lists of supported keyboard commands. You may also view help files in your browser even if you don’t have any Pneuma Solutions software running on your computer. Simply visit help.samobile.net to browse the help documentation, or to download a zipped copy for later viewing.
Q. I don’t like the sound that plays when a Pneuma Solutions product is loading. Is there a way to change this?
A. Access the Preferences Menu with the Modifier Key plus the letter F, followed by the letter P. The Modifier Key can be either of the two insert keys, Caps Lock, or Scroll Lock. Then, choose the General Preferences option. Tab through the various options until you come to the Working Sound option. Use the Up and Down Arrows to select from Classic, which is the default, Click, or Off. Remember to tab to OK and press Enter or Space to save your changes.
Q. I bought a voice, or I started a trial of a voice. How do I get it on my computer?
A. This is a two-step process. First, go to the My Account Option, and press Enter on the voice engine, such as Ivona TTS or Realspeak, you would like to modify or install. Use Space to check and uncheck the various options before tabbing to the Continue button and selecting it with Space or Enter. Once you have heard the message that your voice or voices have downloaded, you will then need to specify that you would like to use them. From the Preferences Menu, choose the Text-to-Speech Preferences option. You will first need to choose the manufacturer of the voice you would like to use. Press Alt+Down arrow to open the list of choices, and arrow to the one you want. Then, Tab and use the Up and Down arrows to select the specific voice. Remember to tab through the remaining options, and to press Enter or Space on the OK button to save your changes.
Q. I have another screen reader on my computer. Can I use a voice from that to speak from within your products?
A. Each speech synthesizer is licensed to work with a particular line of products. For this reason, you would need to purchase voices specifically for use with Pneuma Solutions’s products.
Q. I have more than one computer. Do I need to purchase voices to work on each one separately?
A. There is no need to do this. Voices you purchase on one computer are downloaded to all other computers on which you are running a license. Please remember that there will be a short delay to use your chosen voice while it is being downloaded. When your Pneuma Solutions products update, the voices will redownload automatically.
