I have been working as a Support Analyst supporting students in higher education for over 10 years. I was always envious of my sighted colleagues who were able to jump on a students computer, see exactly what the problem was and quickly fix it for them. I have tried many different products in hopes that one of them would give me equal access. As of this writing, there is only one. Remote Incident Manager.
When I first learned about RIM, I was super excited of the doors that this would open for a support person who happens to be blind. What I wasn’t prepared for is what an absolute game changer this actually is. From the installation to you actually having the ability to help anyone in Windows on the same level as a sighted individual, RIM is amazing, straightforward and just a delight to use. A support tool that is so inclusive and has been developed with accessibility from the ground up is something that other companies should aspire too, but sadly don’t even come close. Yes I am looking at you TeamViewer, Bomgar and others in this space. We are only at the beginning of this very exciting journey that I have embarked on as part of the PneumaVerse.