FAQ: System Access
Please note System Access has been discontinued. The following is for informational purposes only should you choose to continue using the product.
Q. System Access doesn’t seem to work with a particular program I am using. What can I do about this?
A. Be sure that the program is maximized and that you have tried using the Virtual Mouse feature to navigate the program.
Q. Can I run System Access on a Mac?
A. If you are running Windows on a Mac, either under BootCamp or as a virtual machine, you can use System Access as your primary screen reader. Because it is designed specifically as a Windows screen reader, it is not possible for System Access to function in the Mac operating system. Fortunately the Mac comes with VoiceOver, a built-in screen reader.
Q. Why are there particular browsers or email programs you don’t support?
A. There are two main reasons this might be the case. Some programs for reading email or surfing the web are still available, but are no longer being supported by their developers. When this happens, either because of the program’s age or possible vulnerabilities it may contain, we stop supporting it as well. Some browsers in particular, may release a series of very different updates in a short period of time. In this instance, we will wait until the end of this rapid release cycle to update our support.
Q. Why should I purchase System Access if I can use System Access to Go on the web site?
A. System Access to Go will only work if you keep your browser open at all times. If you close your browser or it closes because of some kind of error, SAToGo stops running as well. With a full license of System Access you can install the software on your computer and set it to either run as soon as Windows starts or from the log-in screen. With System Access Mobile, you can also run SA from a thumb drive, and you can also purchase more licenses so it can be run on multiple computers.
Q. I only want to use magnification. How do I make the computer stop talking?
A. System Access’s primary function is to read aloud text on the screen. For that reason, it is not possible to stop it from speaking and use only magnification.
Q. What Braille displays does System Access support?
A. As of January 2013, System Access can be used with the following Braille displays: APH RefreshaBraille 18, Alva 640/80, Braille Pen 12, HandyTech EasyBraille, HumanWare Brailliant and Braille Connect and the Seika 4. Currently, we do not support displays that require driver installation. See the System Access Help files for more information about setting up and using your display with Pneuma Solutions’s products.
Q. What kind of a drive do I need to run System Access Mobile?
A. You can use any thumb drive of nearly any capacity. Even a drive with only 2GB of space will be large enough. If you would like to purchase a preconfigured drive from Pneuma Solutions, please contact our Sales department.
