What the heck has the Serotek team been up to? Working hard in the basement for you of course! And what has all that resulted in? Well, one of our most comprehensive updates. In fact, you might call it the mother of all updates! We’re calling it Sero. On the surface, it’s going to be a universal experience that will bring together our software services under a single app. “Sero,” after all, means … [Read more...] about Sero: The Mother of All Updates
Serotek News
Customer Service Makes a Comeback!
In this day of automated voice response systems there is still one place where there is a real person. Serotek is bringing back the personal touch. We tried the automated system thinking it might be more efficient but we’ve come back to where we started. We think our customers deserve the kind of personal attention our customers had gotten used to. I wanted to take a minute to introduce myself. My … [Read more...] about Customer Service Makes a Comeback!
What’s New at Serotek?
You guys may’ve heard the Tek Talk broadcast the other night where Mike Calvo and Matt Campbell covered some changes at Serotek. Didn’t catch it? Click here and listen at your leisure. Or, if you’d rather read about some of our changes, here’s a breakdown: Windows 10 It's clear by now that although Windows 10 attempts to make Windows 7 users feel at ease with the return of the Start menu, the new … [Read more...] about What’s New at Serotek?
Back to School Means Back to Discounts!
In light of the excellent response to our Keys to K12 reminder, we've decided to revive a promotion we ran during the month of July. DocuScan Plus V3.0 for Windows and Mac are being sold at a discount now through Labor Day! Yeah yeah. We've heard about the update. Okay, but have you tried it? Remember our products now come with a free 14-day trial. Check out these new features for DSP: You can … [Read more...] about Back to School Means Back to Discounts!
Grab Your Keys to K-12
The Individuals with Disabilities Education Act (IDEA) requires children and youth ages 3-21 with disabilities be provided a free and appropriate public school education. Unfortunately, there are too many cases of schools unable to provide the necessary resources to provide and maintain a quality level of education. Serotek is playing a small part in putting a dent in these disparities. It’s … [Read more...] about Grab Your Keys to K-12
Our Position on Windows 10
If you're running most versions of Windows 7 or Windows 8, chances are good you've received an invitation to upgrade to Windows 10. You'll find a new icon in your System Tray that says as much, but is it a good idea to be an early adopter? The short answer, in our opinion, is unless you require Windows 10 for work, you should hold off on upgrading. Windows 10 is changing the way we receive … [Read more...] about Our Position on Windows 10
DocuScan Plus V3.0 is Here and It Has Brought Discounts!
After extensive development and excellent feedback from the community, we’re ready to unveil the final release of DocuScan Plus V3.0 for Windows and Mac! Already the most affordable assistive technology OCR package in the industry, we’re saving you even more money in the month of July. Keep reading for details. What is DocuScan Plus? DocuScan Plus, or DSP, is your affordable gateway to the … [Read more...] about DocuScan Plus V3.0 is Here and It Has Brought Discounts!
DocuScan Plus 3 Release Candidate Now Open for Testing
Download the DocuScan Plus V3 audio demonstration here. Serotek proudly announces the first public release candidate for DocuScan Plus V3, a powerful and affordable OCR option with cross-platform support. Before we deem it final, we’d like you to help us kick the tires. You do not have to be a current Serotek customer to participate, but note that certain features may only be available for … [Read more...] about DocuScan Plus 3 Release Candidate Now Open for Testing
Help friends and family with PC woes, it’s easy and cheap too!
Have you ever needed an easy way to remotely get someone out of a pickle with their PC? Do you wish it was possible to remotely access your friend's PC regardless of their choice of screen reader? Or even, gasp, remotely help a sighted friend or family member? Have you found yourself wishing the solution could be as intuitive as it is affordable? Since 2007, Remote Incident Manager (RIM) has been … [Read more...] about Help friends and family with PC woes, it’s easy and cheap too!
Self-service Just a Call Away
Don’t you hate it when you call your tech vendor only to find out you’ll need to try again when someone is available? We do too. That’s why, in addition to changing a number of account settings within your Serotek product, you can now also make adjustments via the telephone. The self-service options are available via telephone at: 866-202-0520, or 650-249-1000. By calling either number, you will … [Read more...] about Self-service Just a Call Away
The Return of SPN
Reprinted from SeroTalk.com. So, what’s the scoop? Is SPN dying a slow death? Well, that’s what skeptics would have you believe, but thank goodness SPN is the intrepid cat that keeps coming back and feeling more than ready to rise to the challenge! Let’s start with staff changes. To that end, we’ll begin with your Serotek Communications Director. I oversee the company’s external channels. Hence, … [Read more...] about The Return of SPN
Self-service, At Your Service
At Serotek we want you to be able to enjoy your Serotek products and services anytime, anywhere, without waiting to talk to a customer service representative. To that end we offer a variety of self-service options for managing your account, your subscription, and your licenses. Of course, the first step to using a Serotek product or service on a new machine is to log into your account. But what if … [Read more...] about Self-service, At Your Service
The Word on System Access
Word on the street says we’re closing the lid on System Access. So, what gives? While it is true that we are evaluating all products to make sure they’re still relevant, System Access is very much a part of your foreseeable future. We are anxious for the day when you can go out and buy a PC with an extensive screen reader out of the box. That’s part of being an independent consumer, right? Alas, … [Read more...] about The Word on System Access
Revving Up for the Road Ahead
Serotek is undergoing some changes to better meet your needs as a digital consumer. The assistive technology industry has been shifting for a while now, and it would be foolish to believe yesterday’s formula will continue to work in today’s age of wearable technology, smart homes, and interconnected media. Understandably, there may be questions about the longevity of the products and services you … [Read more...] about Revving Up for the Road Ahead
Serotek and iBlink Radio bring You Coverage from today’s Apple event
Apple’s highly anticipated press event, where new products are expected to be announced, begins at 1 PM Eastern today and iBlink Radio will be bringing you full coverage, no matter what platform you’re using. There’s lots of coverage to choose from. Apple will be streaming the event live for those using an iDevice with Safari, and you can tune in to that event here. If you’d like to hear the … [Read more...] about Serotek and iBlink Radio bring You Coverage from today’s Apple event
Serotek Announces iBlink Radio for the Mac
Earlier this summer, the "accessibility anywhere" people brought you exciting updates to our iBlink Radio app across multiple mobile devices, including iOS, Android and Amazon's Kindle Fire product line. Our commitment to providing cross-platform access continues with the release of iBlink Radio, with the SAMNet Connect feature, for the Mac. Now you can access all your favorite blindness-related … [Read more...] about Serotek Announces iBlink Radio for the Mac
Exciting Update to iBlink Radio!
Serotek is proud to announce an updated version of iBlink Radio for iOS, Android, and now the all new Amazon Fire OS! The latest version of the software that many have called "The Pulse of the Blind Community" is taking Serotek's mission of "Accessibility Anywhere" to an entirely new level to include "accessibility On Any Mobile Device." That's right! You can now enjoy all of your favorite iBlink … [Read more...] about Exciting Update to iBlink Radio!
Serotek And SPN at this year’s Summer conventions
There’s a lot to be excited for at this year’s NFB and ACB summer conventions, and whether you’re jetting off to Orlando or Vegas to enjoy them in person or you’re experiencing them from the comfort of your own home, Serotek and SPN have got you covered. First, we’re proud to announce updates to iBlink Radio for Android and iOS devices. We’ve been hard at work on an API (Application Programming … [Read more...] about Serotek And SPN at this year’s Summer conventions
Working in Partnerships to Better Serve You
Partnership and collaboration are terms more commonly associated with social causes. Two nonprofit organizations get together, combine their efforts, and deliver better services for their beneficiaries, but at Serotek, a for-profit venture, we’re in the business of working with partners inside and outside of the assistive technology industry to provide you with awesome opportunities. You may have … [Read more...] about Working in Partnerships to Better Serve You
Will We See You at CSUN?
Join our very own Ricky Enger and Joe Steinkamp at this year’s CSUN! In addition to the thorough coverage you have come to love and expect, Ricky and Joe will be making two presentations you will not want to miss. Crowd-sourcing as an Effective Development Strategy in Assistive Technology Wednesday March 19 - 1:50 PM Presenting: Joe Steinkamp and Ricky Enger Location: Torrey Hills AB, 3rd … [Read more...] about Will We See You at CSUN?
