Remote Incident Manager’s grand entrance as the first fully accessible all-around remote support solution is a huge milestone on the continuing path towards a more inclusive IT work environment. Never before has it been possible to put an entire IT team on the same platform. In particular, RIM being fully separate from existing screen reader solutions removes several barriers for visually impaired support technicians and end users. Here to give us a complete comparison of RIM to existing screen-reader-bound solutions is none other than long-time well-respected support technician Casey Matthews. Pneuma Solutions co-founder Mike Calvo has worked with Matthews since his start in the assistive technology industry.
Check out the article here.
Why not take RIM on a test-drive and say goodbye to all the issues you’ve faced with previous solutions! If you have any questions, feel free to drop them in the comments below.
Tony says
I am having the hardest time directing my customers to the downloadable program so we can get connected. I used this before and felt it was easier, as I just gave a webwite, they put a code in, and we are connected. not seeing that now adn have had to very frustrating sessions withg customers trying to find the program to download.
Don’t get me wrong, I love the program, once we get it on their machine, but it si a living hell trying to get that done. please help!
Thank you.