My experiences while working with Remote Incident Manager have been wonderful. As a Technical Support Agent for Computers For The Blind I handle as many as 15-20 calls in a day. Most if not all calls require me to remotely connect to a client’s computer. Previously, our tech support service was done through the use of JAWS Tandem and TeamViewer. Since the beta cycle of Remote Incident Manager … [Read more...] about
Remote Incident Manager
I am totally blind, just purchased an individual subscription and cannot wait to use Rim to help my sister with her Pc. … [Read more...] about
I have been working as a Support Analyst supporting students in higher education for over 10 years. I was always envious of my sighted colleagues who were able to jump on a students computer, see exactly what the problem was and quickly fix it for them. I have tried many different products in hopes that one of them would give me equal access. As of this writing, there is only one. Remote Incident … [Read more...] about
Ever since RIM was implemented at my workplace, I feel more productive and truly part of the team. I am now able to take more work off my coworker’s plate and am no longer needing to wait around for her to assist customers. This in turn makes the company as a whole more productive. This product was not only a smart investment but will lead to more competitive employment for the blind. … [Read more...] about
I want to let you know how much the Remote Incident Manager is helping me. As you know, I work with a number of veterans who must use speech input as they are physically unable to use a keyboard. When one of these veterans has a problem with his or her computer it is impossible for me to talk him through the steps to fix whatever the problem is. Most often, the problem is concerned with the speech … [Read more...] about
The key strokes and speech feedback feels local to me. I can’t tell which machine I am working on. It is just that fast here. … [Read more...] about
The interface on both the Technician and Client side for connecting is very accessible and straightforward. I am glad to read that you will be giving clients the ability to begin the connection process via a key word as this will make it far easier for a number of our customers which is the primary purpose of us using RIM. The audio from music and other sounds emanating from the client machine is … [Read more...] about
![](https://pneumasolutions.com/wp-content/themes/dynamik-gen/images/content-filler.png)