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Home > Remote Desktop Comparison

The Remote Incident Manager logo symbol has the letters RIM surrounded by four blue circles representing remote target machines. To the right of the logo symbol are the words Remote Incident Manager.RIM Comparison

Looking for the right remote desktop package for your organization? Curious as to what makes Remote Incident Manager (RIM) the first fully accessible option? Let’s break it down by feature, and see how RIM stacks up against the competition.

Feature Remote Incident Manager TeamViewer QuickAssist Chrome Remote Desktop Windows Remote Desktop
Remote Accessibility Fully implemented. Visually impaired technicians can provide assistance to any Windows or Mac lacking a running screen reader None, remote support impossible without running screen reader on target None, remote support impossible without running screen reader on target None, remote support impossible without running screen reader on target None, remote support impossible without running screen reader on target
Installation Extremely easy one-click installation on Windows, with Mac OS installation as simple as Mac OS will allow Very complicated installation, especially for people seeking remote support Built into Windows Somewhat complicated setup procedure Built into Windows
Updates Seamless background automatic updates Requires some user interaction Updates carried out through Windows Store Chrome extension updates handled through Chrome, but host component is separate Updates carried out through the Microsoft Store unless using the version of RDP built-in to Windows
UI Accessibility Full accessibility and usability guaranteed, designed with accessibility in mind from the ground up Broken accessibility apart from hard-to-find QuickSupport utility Decent Accessibility Decent Accessibility Decent Accessibility
Audio Low-latency high-definition audio by default High roundtrip latency, unreliable overall Not enabled by default, bolt-on rather than built-in Nearly unworkable on cross-platform connections Extremely high roundtrip latency
Voice Communication Easy to activate, built-in, high quality voice communication Buggy and harder to activate Unsupported Unsupported Unsupported
File Transfers Copy/paste support when possible, simple and accessible transfer interface to Mac targets Inaccessible drag-and-drop within a remote session, or separate file transfer session type Unsupported One-way only (controller to target) Not enabled by default, complicated setup procedure
Input Full, unobstructed keyboard and mouse support, screen reader or otherwise Faltering keyboard support when screen reader is present on the remote computer Faltering keyboard support when screen reader is present on the remote computer underdeveloped keyboard support Faltering keyboard support when screen reader is present on the remote computer
Shared Session Fully supported Fully supported Fully supported Fully supported Unsupported, separate desktop session forcing target user to log out
Unattended Access Accessible, secure unattended and prompted access sessions that can be configured both within and outside a session Inaccessible due to UI inaccessibility Unsupported Setup procedure more suited for unattended access to personal machines, less secure pin-based access control Setup procedure is separate from remote session
Session Flip Fully supported, accessible and easy to activate Unreliable, hard to locate, not always available Unsupported Unsupported Unsupported
System Information Presented in an accessible table that is easy to locate Inaccessible due to inability to easily access session options via keyboard and screen reader Inaccessible due to inability to easily access session options via keyboard and screen reader Inaccessible due to inability to easily access session options via keyboard and screen reader Inaccessible due to inability to easily access session options via keyboard and screen reader
Overall Accessibility Compliance Fully accessible for users of assistive technology, fully usable by everyone in your workplace. View the RIM VPAT® report Nearly unusable for users of assistive technology. Does not provide the ability to assist a user lacking a screen reader. Non-compliant. Decent accessibility for users of assistive technology, but not cross-platform. Still does not provide the ability to assist a user lacking a screen reader. Non-compliant. Unreliable and unusable for users of assistive technology. Does not provide the ability to assist a user lacking a screen reader. Non-compliant. Unreliable and unusable for users of assistive technology. Does not provide the ability to assist a user lacking a screen reader. Non-compliant.

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