• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar

Pneuma Solutions

Accessible Cloud Technologies

  • EnglishEnglish
    • EspañolEspañol
    • FrançaisFrançais
    • DeutschDeutsch
    • ItalianoItaliano
    • SvenskaSvenska
  • Home
  • Login to Pneuma Solutions Services
    • Remote Incident Manager
    • Scribe for Documents
    • Scribe for Meetings
    • Sero
  • About
  • Products
    • All Products
    • Remote Incident Manager (RIM)
    • Scribe
    • Scribe for Education Program
    • Scribe For Meetings
    • Scribe for Meetings Self-Advocacy Kit
    • Scribe California Services
    • DocuScan Plus
    • Sero
  • FAQs
    • List of FAQs
    • FAQ – Remote Incident Manager (RIM)
    • FAQ – Scribe
    • FAQ – Scribe For Meetings
    • FAQ – DocuScan Plus
    • FAQ – Sign-Up and Account Information
    • FAQ – Sales and Support
    • FAQ – System Access
    • FAQ – Sero
  • Jobs
  • Blog
  • Contact
    • Contact Form
    • Subscribe to Our Email List
    • Terms of Use Agreement
    • Privacy Policy
Home > Pneuma Solutions Blog > Real-time one-on-one training and support with RIM

Real-time one-on-one training and support with RIM

joe.orozco • February 26, 2013

Is your travel budget continuing to shrink? Is this getting in your way of providing top-notch training and technical support? Do you have talented blind technicians who are searching for an accessible way to remotely access computers that don’t have assistive technology installed? The economic climate is prompting a lot of desperate questions. Serotek has answers.

##What is the Remote Incident Manager? (RIM)

The Remote Incident Manager is the perfect accessible tool for field technical support and training. Technicians can:

• Remotely connect to a computer anywhere in the globe;

• Provide real-time technical support, troubleshooting, and training;

• hear exactly what is spoken on the end user’s computer;

• interact seamlessly with the assistive technology the end user has installed; and

• harness the power of voice over IP for instant communication between user and trainer;

The technician and the user work together in a shared session, so each person can see exactly what the other is doing. With RIM, technicians can troubleshoot and train on a variety of assistive technologies, including Dragon NaturallySpeaking, Magic, ZoomText, JAWS, Window-Eyes, NVDA and more. Technicians can also accessibly assist those who have no assistive technology installed.

##What’s the cost?

The Remote Incident Manager normally sells for $99 per month or $999 per year, with a $199 setup fee. Now through March 30, you can purchase this incredible remote access tool with a setup fee of $99, and a cost of only $599 per year, or $59.95 per month. This is nearly half the normal cost of the product.

You must own System Access in order to use the Remote Incident Manager. Don’t yet have System Access? [Purchase it outright](http://www.serotek.com/systemaccess), or [sign up for the Accessibility Anywhere package](http://www.serotek.com/accessibilityanywhere), including System Access, DocuScan Plus for PC and Mac, and SAMNet, our renowned internet community which can be accessed from your PC or through our [iBlink Radio app](http://www.serotek.com/iblink) on your iDevice.

Ready to get started with RIM? You can sign up right from the “my account” section of your existing Serotek software, or [click here to order.](https://secure.samobile.net/order/?rim=1)

Want to know how RIM works? Read the [RIM getting started guide.](http://ram.serotek.com/files/rim-getting-started-hosted.html) If you have questions or would like more information, our enterprise department is happy to help. Call us at (612) 246-4818, or send an email to .

Share this page

Share on Facebook Share on X (Twitter) Share on LinkedIn Share on Email

Filed Under: Serotek News
Tagged With: Announcements

Primary Sidebar

Follow Us

  • Mastodon
  • Linked In

Recent blog articles

A Universal Remote for All Your Tech Needs: A User Perspective on Remote Incident Manager

Happy RIMiversary!

When The Silver Screen Meets Real Life: My Unforgettable Encounter with Tom Sullivan

The Country of the Blind: A Blind Man’s Praise

BlindShell Classic 2 Integrates Sero: A Leap Forward in Assistive Technology

Summer Shows for Us = Summer Savings for Everyone! 25% Off with Code show2023

Inclusive Design over Incidental Accessibility: Why Your Existing Remote Desktop Solution May Not Be Serving You as Well as You Think

Sero for Android Gets a Face Lift!

RIM It to Win It!

Inclusion and Resilience: A Glimpse into Cuba’s Programs for the Blind

Remote Incident Manager for macOS Officially Released!

Celebrating Global Accessibility Awareness Day: Affordable, Cross-Platform Remote Assistance for Everyone

Talking Pellet Grill Accessibility, as Heard on the Blind Grilling Experience Podcast

A Mammoth Milestone: 100 Mastodon Followers!

Raising Children with One Blind and One Sighted Parent

Pneuma Solutions Officially Joins the Fediverse!

Raising a Blind Child with Purpose

Fun with ChatGPT: Writing a story about aliens helping the blind community

New Ways to Pay as You Go with Remote Incident Manager

Remote Incident Manager Coming to the Mac Platform!

Finally! Holding Businesses Accountable

Remote Incident Manager vs the Other Players – Part 2: RIM vs. TeamViewer

Remote Incident Manager vs the Other Players – Part 1: RIM vs. JAWS Tandem and NVDA Remote

Guest Review of Remote Incident Manager (RIM) Version 3.0

Remote Incident Manager (RIM)

The Future of System Access

The End of an Era

Pneuma Solutions seeks experienced front-end web developer

Accessible Information vs the PDF: Are you breaking the law?

Scribe Enterprise: The Undisputed Best in Augmented Document Remediation

Comparison of Scribe with RoboBraille and SensusAccess

Canadian organizations partner with Scribe for Meetings to enhance accessibility and inclusivity

Introducing Scribe For Personal Documents

AccessKit: a new open-source project to help make more apps accessible

Scribe for Meetings Promotion Expiring Soon!

Copyright © Pneuma Solutions, LLC  •  Privacy Policy • Terms of Use • Follow us at LinkedIn