RIMBot and Friends, At Your Service!

Flipping Through Pages So You Don’t Have To!

There comes a time when every technician or trainer hits a wall—when the solution to a problem feels just out of reach. With the sheer number of applications available today, finding help can become a maze of support pages and bots, turning a simple issue into a time-consuming challenge. But when someone encounters a technical problem, they don’t want a hunt—they want a fix, fast. That’s where Remote Incident Manager
(RIM) steps in with a game-changing feature to make troubleshooting faster and easier than ever.

Introducing AI Tools!

Assistive technology companies and industry leaders alike have rolled out AI bots designed to address software-specific questions. Tools like FSCompanion in JAWS 2025 or Ask Microsoft Accessibility showcase how AI can provide tailored answers to accessibility-related inquiries.
However, these resources are scattered, leaving support professionals juggling tools during critical sessions.

RIM’s new AI Tools Menu brings these resources together in one place.
Accessible from within a RIM session or on the dashboard, this feature offers:

• A centralized menu for quick access to all known accessibility-focused AI bots.
• Our very own AI helper RIM bot, is specifically trained on access software and hardware data, with new products being added regularly.
• Because this bot is our own, we’re inviting you to help us improve! If you encounter any issues or have suggestions, use the bot’s interface to share your feedback. We’re committed to enhancing this experience to serve your needs better.

This new feature is available to RIM account holders with:

• Pro Passes
• Personal Community Support Package
• Personal Weekend Support Package
• Pro or Enterprise Plans

Why juggle multiple tools when you can have everything you need in one place? The AI Tools Menu is your shortcut to fast, reliable answers, saving you time and making your RIM experience even more seamless. Try it today—and see how we’re making technical support as intuitive as it should be!