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Introducing Session Recording in Remote Incident Manager. Now Available in Open Beta

PorEquipo Pneuma Solutions

Recording remote sessions should not require multiple tools, complicated workflows, or inaccessible software. Until now, capturing a complete and usable recording of a remote support or training session often meant juggling screen sharing apps, audio tools, and manual setup.
Remote Incident Manager changes that. Remote Incident Manager now includes built-in session recording.

Cómo funciona

This feature allows you to record the full audiovisual output of the remote computer along with the voice conversation during the session. Everything is captured in a single recording.
When the session ends, the recording is automatically saved to your local computer. There is no waiting, no exporting, and no additional configuration required.
Session recording is handled entirely on-device. Recordings are not processed in the cloud and are not stored on third-party servers. You retain full control of the recording file from start to finish.

What Gets recorded

  • The remote system’s audio and visual output
  • The voice conversation during the session

There is no background uploading, no external storage, and no dependency on additional services.

Privacy, Control, and Cost

Session recording in RIM is completely free for all users, including after the Open Beta period ends. Because recording is processed locally, there are no infrastructure costs passed on to customers.
This design also ensures maximum privacy and control. You decide where the file is stored, how it is shared, and how long it is retained.

Who It’s For

Session recording is ideal for:

  • Remote support and troubleshooting
  • Training and instruction
  • Quality assurance and documentation
  • Product demonstrations

It can also be used for personal scenarios, such as helping a friend or family member and keeping a record of the session for later reference.
Session recording is available now in Open Beta. We invite you to try it out and share your feedback as we continue refining the feature.
Try It and Tell Us What You Think!

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