RIM Comparison

Looking for the right remote desktop package for your organization? Curious as to what makes Remote Incident Manager (RIM) the first fully accessible option? Let’s break it down by feature, and see how RIM stacks up against the competition.

RIM Logo
FeatureRemote Incident ManagerTeamViewerQuickAssistChrome Remote DesktopWindows Remote Desktop
Remote AccessibilityFully implemented. Visually impaired technicians can provide assistance to any Windows or Mac lacking a running screen readerNone, remote support impossible without running screen reader on targetNone, remote support impossible without running screen reader on targetNone, remote support impossible without running screen reader on targetNone, remote support impossible without running screen reader on target
InstallationExtremely easy one-click installation on Windows, with Mac OS installation as simple as Mac OS will allowVery complicated installation, especially for people seeking remote supportBuilt into WindowsSomewhat complicated setup procedureBuilt into Windows
UpdatesSeamless background automatic updatesRequires some user interactionUpdates carried out through Windows StoreChrome extension updates handled through Chrome, but host component is separateUpdates carried out through the Microsoft Store unless using the version of RDP built-in to Windows
UI AccessibilityFull accessibility and usability guaranteed, designed with accessibility in mind from the ground upBroken accessibility apart from hard-to-find QuickSupport utilityDecent AccessibilityDecent AccessibilityDecent Accessibility
AudioLow-latency high-definition audio by defaultHigh roundtrip latency, unreliable overallNot enabled by default, bolt-on rather than built-inNearly unworkable on cross-platform connectionsExtremely high roundtrip latency
Voice CommunicationEasy to activate, built-in, high quality voice communicationBuggy and harder to activate Unsupported Unsupported Unsupported
File Transfers Copy/paste support when possible, simple and accessible transfer interface to Mac targetsInaccessible drag-and-drop within a remote session, or separate file transfer session typeUnsupportedOne-way only (controller to target)Not enabled by default, complicated setup procedure
InputFull, unobstructed keyboard and mouse support, screen reader or otherwiseFaltering keyboard support when screen reader is present on the remote computerFaltering keyboard support when screen reader is present on the remote computerUnderdeveloped keyboard supportFaltering keyboard support when screen reader is present on the remote computer
Shared SessionFully supportedFully supportedFully supportedFully supportedUnsupported, separate desktop session forcing target user to log out
Unattended AccessAccessible, secure unattended and prompted access sessions that can be configured both within and outside a sessionInaccessible due to UI inaccessibilityUnsupportedSetup procedure more suited for unattended access to personal machines, less secure pin-based access controlSetup procedure is separate from remote session
Session FlipFully supported, accessible and easy to activateUnreliable, hard to locate, not always availableUnsupportedUnsupportedUnsupported
System InformationPresented in an accessible table that is easy to locateInaccessible due to inability to easily access session options via keyboard and screen readerInaccessible due to inability to easily access session options via keyboard and screen readerInaccessible due to inability to easily access session options via keyboard and screen readerInaccessible due to inability to easily access session options via keyboard and screen reader
Overall Accessibility ComplianceFully accessible for users of assistive technology, fully usable by everyone in your workplace. View the RIM VPAT® reportNearly unusable for users of assistive technology. Does not provide the ability to assist a user lacking a screen reader. Non-compliant.Decent accessibility for users of assistive technology, but not cross-platform. Still does not provide the ability to assist a user lacking a screen reader. Non-compliant.Unreliable and unusable for users of assistive technology. Does not provide the ability to assist a user lacking a screen reader. Non-compliant.Unreliable and unusable for users of assistive technology. Does not provide the ability to assist a user lacking a screen reader. Non-compliant.