Important Advisory for All macOS RIM Users

Avoid the Sequoia Upgrade Until Further Notice

As you may be aware, Apple is releasing macOS Sequoia today. Every effort is being made to ensure Remote Incident Manager’s readiness for Sequoia as soon as possible. At the time of writing, we are hard at work addressing some challenges brought about by Sequoia. In particular, a new permissions condition currently strongly impacts the long-term viability of unattended sessions on Mac targets. The remote accessibility module on Mac targets has also been impacted. We are currently in talks with Apple support concerning these issues, and it is our hope to have a solution ready in due course. However, at this time, we strongly recommend remaining on macOS Sonoma if at all possible. We further recommend that you advise any Mac users you provide support/training to to hold off on updating to Sequoia as well. We will keep you apprised of further developments, and will give an all clear once Rim can be pronounced fit for use on Sequoia.

We apologize for any inconvenience, and we thank you for your understanding and continued support.