Remote Incident Manager (RIM)

Remote Incident Manager Cloud Edition

For field technical support, Remote Incident Manager Cloud Edition allows a technician to take complete control of a distant computer, over a local network or the Internet, and puts the technician in the same desktop session as the user. With full duplex voice communication, stereo audio, and under 99MS latency connections you can use the remote computer as if you were right in front of it, irrespective of platform. Both users can work in the same applications and documents at the same time, exchange text, and exchange files through the clipboard. Technical or training issues are resolved real-time or a Controller can be given unattended access so computer maintenance can be done when the computer is not in use such as over nights.

This technology has a wide range of uses; some of the most common uses are:

System administration
Technical support and troubleshooting
Training and distance learning

Remote Incident Manager (RIM) Cloud Edition Pricing

RIM offers flexible subscription and à la carte options tailored for individuals, teams, and organizations of all sizes. Customize your RIM package by selecting from the options below to fit your needs.

Once your order is complete, you’ll receive an activation link that can be applied directly to your account or sent to the intended RIM user. For organizational purchases, the link should be sent to the primary technical contact. If someone else is handling the purchase for you, simply share this page with them so they can process the order and return the activation link to you.

Looking for the right remote desktop package for your organization? Curious as to what makes Remote Incident Manager (RIM) the first fully accessible option? Let’s break it down by feature, and see how RIM stacks up against the competition.

Remote Desktop Package Comparison Chart

Personal Unattended

RIM’s Personal unattended plans make it easy to remotely access all of your computers at home and at the office, as well as your family’s computers. Note that RIM Personal is not intended for providing remote technical support or training to arbitrary end-users. It only supports unattended sessions on a pre-defined set of computers.

Starting at $99/year or $9.95/month

Personal Community Support

The RIM Personal Community Support Package makes it easy to provide occasional remote technical support or training to arbitrary end-users. It offers three (3) hours per day, in addition to the free 30 minute allotment. This plan does not support unattended sessions, however Personal Community Support is available as an addon to Personal Unattended plans.

$149/year

Professional

RIM Pro is designed for individual technology professionals and small teams. With RIM Pro, you can provide remote technical support and training for an unlimited number of target machines.

Starting at $999/year or $99/month

Enterprise

RIM Enterprise brings the full power of RIM to medium-sized and large organizations. In addition to the features of RIM Pro, RIM Enterprise offers:

Integration with your organization’s single-sign-on (SSO) system, including an on-boarding service provided by SSO experts
Unattended access to Windows servers
Completely silent mode for pre-configured unattended target installers
Target groups to make it easy to manage large numbers of target machines
Access control for each target groupNote: Identity verification may be required for the Enterprise Add-on.

Starting at $5,000/year

Contact Sales For More Information

Watch a Demo of RIM

Advocate for RIM

Need help advocating for RIM within your organization? Check out the RIM Self-Advocacy Kit.

RIM Customers

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