Remote Incident Manager (RIM)

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Coming Soon: Remote Incident Manager for iOS!

The long awaited iOS client for Remote Incident Manager has been submitted for App Store review, and is due for release very soon.

Want to kick the tires before the official launch? Sign up to receive the beta!

Remote Incident Manager Cloud Edition

For field technical support, Remote Incident Manager Cloud Edition allows a technician to take complete control of a distant computer, over a local network or the Internet, and puts the technician in the same desktop session as the user. With full duplex voice communication, stereo audio, and under 99MS latency connections you can use the remote computer as if you were right in front of it, irrespective of platform. Both users can work in the same applications and documents at the same time, exchange text, and exchange files through the clipboard. Technical or training issues are resolved real-time or a Controller can be given unattended access so computer maintenance can be done when the computer is not in use such as over nights.

This technology has a wide range of uses; some of the most common uses are:

  • System administration
  • Technical support and troubleshooting
  • Training and distance learning
RIM logo has the letters RIM surrounded by four blue circles representing remote target machines

Remote Incident Manager (RIM) Cloud Edition Pricing

RIM offers flexible subscription and à la carte options tailored for individuals, teams, and organizations of all sizes. Customize your RIM package by selecting from the options below to fit your needs.

Once your order is complete, you’ll receive an activation link that can be applied directly to your account or sent to the intended RIM user. For organizational purchases, the link should be sent to the primary technical contact. If someone else is handling the purchase for you, simply share this page with them so they can process the order and return the activation link to you.

Looking for the right remote desktop package for your organization? Curious as to what makes Remote Incident Manager (RIM) the first fully accessible option? Let’s break it down by feature, and see how RIM stacks up against the competition.

Remote Desktop Package Comparison Chart

Personal Unattended

RIM’s Personal unattended plans make it easy to remotely access all of your computers at home and at the office, as well as your family’s computers. Note that RIM Personal is not intended for providing remote technical support or training to arbitrary end-users. It only supports unattended sessions on a pre-defined set of computers.

Starting at $99/year or $9.95/month

Personal Community Support

The RIM Personal Community Support Package makes it easy to provide occasional remote technical support or training to arbitrary end-users. It offers three (3) hours per day, in addition to the free 30 minute allotment. This plan does not support unattended sessions, however Personal Community Support is available as an addon to Personal Unattended plans.

$149/year

Professional

RIM Pro is designed for individual technology professionals and small teams. With RIM Pro, you can provide remote technical support and training for an unlimited number of target machines.

Starting at $999/year or $99/month

Enterprise

RIM Enterprise brings the full power of RIM to medium-sized and large organizations. In addition to the features of RIM Pro, RIM Enterprise offers:

  • Integration with your organization’s single-sign-on (SSO) system, including an on-boarding service provided by SSO experts
  • Unattended access to Windows servers
  • Completely silent mode for pre-configured unattended target installers
  • Target groups to make it easy to manage large numbers of target machines
  • Access control for each target groupNote: Identity verification may be required for the Enterprise Add-on.

Starting at $5,000/year

Contact Sales For More Information

Watch a Demo of RIM

Advocate for RIM

Need help advocating for RIM within your organization? Check out the RIM Self-Advocacy Kit.

RIM Customers

  • Northern Arizona University logo
  • Springfield Housing Authority Logo
  • NFB logo
  • Miles Access Skills Training logo
  • Logo Envision
  • Logo del Centro per i ciechi
  • Logo di Vision Australia
  • logo ibvi
  • Logo della Commissione del Nuovo Messico per i Ciechi
  • Logo del Dipartimento per i Ciechi dell'Iowa
  • Logo della Colorado Division of Vocational Rehabilitation
  • Logo del Colorado Center for the Blind
  • Logo NCDHHS
  • Logo della Commissione dell'Oregon per i ciechi
  • Logo del Centro Dayle McIntosh
  • Logo del Consiglio dei ciechi e degli ipovedenti del Wisconsin
  • Logo della Scuola Perkins per ciechi
  • Logo del Centro di educazione alla perdita della vista Lighthouse
  • Logo del Faro per i ciechi di Palm Beaches
  • Logo del Faro per i Ciechi e gli Ipovedenti
  • Una volta il logo
  • logo aira
  • US Government Accountability Office logo
  • HumanWare Logo
  • Guide Dogs Australia Logo
  • Helen Keller Services Banner

RIM In The News

  • Introducing Remote Incident Manager’s Mobile Debut!
    This month, the world’s first fully accessible remote support software is celebrating far more than its fourth anniversary — we’re breaking new ground yet again! Let’s Get this Show on the Road! Imagine being able to accessibly connect to your home computer with nothing but your phone.Imagine being able to support clients, friends or family…
  • Beta Testers Wanted: Remote Incident Manager is Officially Going Mobile!
    Many of you asked. We heard you. And now, it’s official.Today, we are proud to unveil Remote Incident Manager’s groundbreaking mobile companion as the next big thing in accessible, fully portable remote desktop!Run trainings, perform technical support, or drop into your computer while out and about, directly from your mobile device.Interested in helping shape the…
  • From Now Through the End of the Month: Experience Unmatched Independence in the Field of Remote Desktop Access with a Remote Incident Manager Free for All!
    As Independence Day approaches in the United States, many of us are also preparing for some of the biggest blindness-related gatherings of the year, including the ACB and NFB national conventions in the United States and the UK’s Sight Village Exhibition. At Pneuma Solutions, we can’t think of a better time to celebrate a new…
  • 8:00 PM Eastern: Join Pneuma Solutions for All Things Remote Incident Manager on BITS!
    Mark your calendars! Tonight, Pneuma Solutions will be joining Blind Information Technology Solutions to discuss Remote Incident Manager’s exciting new session recording capability. Find out how intuitive recording support sessions has now become. Register today!
  • Important notice about a recent RIM update
    We are aware that some machines running RIM encountered a problem when updating to 3.4.8, and that as a result, some unattended target machines are no longer reachable with RIM. The underlying issue is now resolved. If this issue has affected any machines under your control, here is how to recover those machines: Once you’ve…
  • Introducing Session Recording in Remote Incident Manager. Now Available in Open Beta
    Recording remote sessions should not require multiple tools, complicated workflows, or inaccessible software. Until now, capturing a complete and usable recording of a remote support or training session often meant juggling screen sharing apps, audio tools, and manual setup.Remote Incident Manager changes that. Remote Incident Manager now includes built-in session recording. How It Works This…