RIM Comparison
Procurando o pacote de área de trabalho remota certo para sua organização? Está curioso para saber o que torna o Remote Incident Manager (RIM) a primeira opção totalmente acessível? Vamos detalhar os recursos e ver como o RIM se compara à concorrência.
| Feature | Remote Incident Manager | TeamViewer | QuickAssist | Chrome Remote Desktop | Windows Remote Desktop |
|---|---|---|---|---|---|
| Remote Accessibility | Fully implemented. Visually impaired technicians can provide assistance to any Windows or Mac lacking a running screen reader | None, remote support impossible without running screen reader on target | None, remote support impossible without running screen reader on target | None, remote support impossible without running screen reader on target | None, remote support impossible without running screen reader on target |
| Installation | Extremely easy one-click installation on Windows, with Mac OS installation as simple as Mac OS will allow | Very complicated installation, especially for people seeking remote support | Built into Windows | Somewhat complicated setup procedure | Built into Windows |
| Updates | Seamless background automatic updates | Requires some user interaction | Updates carried out through Windows Store | Chrome extension updates handled through Chrome, but host component is separate | Updates carried out through the Microsoft Store unless using the version of RDP built-in to Windows |
| UI Accessibility | Full accessibility and usability guaranteed, designed with accessibility in mind from the ground up | Broken accessibility apart from hard-to-find QuickSupport utility | Decent Accessibility | Decent Accessibility | Decent Accessibility |
| Audio | Low-latency high-definition audio by default | High roundtrip latency, unreliable overall | Not enabled by default, bolt-on rather than built-in | Nearly unworkable on cross-platform connections | Extremely high roundtrip latency |
| Voice Communication | Easy to activate, built-in, high quality voice communication | Buggy and harder to activate | Unsupported | Unsupported | Unsupported |
| File Transfers | Copy/paste support when possible, simple and accessible transfer interface to Mac targets | Inaccessible drag-and-drop within a remote session, or separate file transfer session type | Unsupported | One-way only (controller to target) | Not enabled by default, complicated setup procedure |
| Input | Full, unobstructed keyboard and mouse support, screen reader or otherwise | Faltering keyboard support when screen reader is present on the remote computer | Faltering keyboard support when screen reader is present on the remote computer | Underdeveloped keyboard support | Faltering keyboard support when screen reader is present on the remote computer |
| Shared Session | Fully supported | Fully supported | Fully supported | Fully supported | Unsupported, separate desktop session forcing target user to log out |
| Unattended Access | Accessible, secure unattended and prompted access sessions that can be configured both within and outside a session | Inaccessible due to UI inaccessibility | Unsupported | Setup procedure more suited for unattended access to personal machines, less secure pin-based access control | Setup procedure is separate from remote session |
| Session Flip | Fully supported, accessible and easy to activate | Unreliable, hard to locate, not always available | Unsupported | Unsupported | Unsupported |
| System Information | Presented in an accessible table that is easy to locate | Inaccessible due to inability to easily access session options via keyboard and screen reader | Inaccessible due to inability to easily access session options via keyboard and screen reader | Inaccessible due to inability to easily access session options via keyboard and screen reader | Inaccessible due to inability to easily access session options via keyboard and screen reader |
| Overall Accessibility Compliance | Fully accessible for users of assistive technology, fully usable by everyone in your workplace. View the RIM VPAT® report | Nearly unusable for users of assistive technology. Does not provide the ability to assist a user lacking a screen reader. Non-compliant. | Decent accessibility for users of assistive technology, but not cross-platform. Still does not provide the ability to assist a user lacking a screen reader. Non-compliant. | Unreliable and unusable for users of assistive technology. Does not provide the ability to assist a user lacking a screen reader. Non-compliant. | Unreliable and unusable for users of assistive technology. Does not provide the ability to assist a user lacking a screen reader. Non-compliant. |