Important notice about a recent RIM update
We are aware that some machines running RIM encountered a problem when updating to 3.4.8, and that as a result, some unattended target machines are no longer reachable with RIM. The underlying issue is now resolved. If this issue has affected any machines under your control, here is how to recover those machines:
- If you haven’t done so already, reboot each affected machine.
- Download and run the latest RIM installer from this link: https://download.getrim.app/rimsetup.exe If you are doing this in an automated or scripted environment, use the
/Soption to run the installer in silent mode. If it’s easier to use a Windows Installer package, you can download one here: https://download.getrim.app/rimsetup.msi Also note that if you previously configured a target installer for a group of unattended target machines, it is not necessary to build a new target installer for this recovery process. But if it’s more convenient for you to build a new pre-configured target installer and deploy it in the same way that you deployed your previous target installer, that will also work. It is not necessary to uninstall RIM before running the latest installer. It is safe to install the latest version of RIM on top of your existing installation.
Once you’ve followed these steps, RIM should return to normal operation. In particular, after following these steps on unattended target machines, those machines should be remotely accessible with RIM again.
We apologize for the inconvenience that this issue has caused. We are doing everything we can to make sure that such an issue doesn’t happen again, and that you continue to enjoy uninterrupted service. Thank you for choosing RIM.
The Pneuma Solutions team