RIM Pro and Enterprise Customer Satisfaction Survey

How would you rate your overall experience with the RIM dashboard?

Excellent

Good

Fair

Poor

Sorry to hear your experience hasn’t been the greatest! Please let us know what we can do to improve the overall experience.

How easy do you find it to navigate and use the dashboard?

Let us know what we can do to make your experience as simple and streamlined as possible.

We’re going to ask you to rate your satisfaction with various dashboard features on a scale of 1 to 5, 5 being very satisfied. But first, we need to know your license level so that we can display the features that apply to you.

Pro, Single Channel

Pro with enterprise addon, Single Channel

Pro with enterprise addon and multiple seats

Enterprise Organization

Enterprise Organization with Private Server Package

Rate your satisfaction with the process for configuring and deploying targets.

Rate your satisfaction with the process for managing session history.

Rate your satisfaction with the process for managing target groups.

Rate your satisfaction with the member management and access control features of your organization.

Rate your satisfaction with the configurable restrictions for controllers, I.E. disabling ability to start voice conversations, disallowing requests for unattended access, etc.

Are there any specific features in the RIM dashboard that you feel could be improved? (Please describe which feature and how you would like it enhanced.)

What new features or functionalities would you like to see added to the RIM dashboard? (Feel free to list multiple ideas.)

On a scale from 1 to 10, how would you rate your overall satisfaction with the RIM dashboard? (1 being not satisfied at all, 10 being extremely satisfied)

Is there anything else you would like to share with us regarding the RIM dashboard or your overall experience?

Name

First Name

Last Name

Email

RIM Pro and Enterprise Customer Feedback Survey

Pneuma Solutions