RIM and Aira Integration: Customer Feedback Survey

Thank you for using Remote Incident Manager on this call! We invite you to tell us about your experience, and truly value your feedback. Please answer the following questions, and, optionally, upload a recorded testimonial about your experience.

RIM and AIRA Testimonials

Which device did you use to place this call? *

Phone

Desktop

Wearable

Which desktop platform were you using to receive assistance? *

Windows

macOS

Which support system were you using with Aira before trying RIM? *

TeamViewer

TeamViewer QuickSupport

QuickAssist

Chrome Remote Desktop

None – I haven’t used AIRA to receive remote desktop support prior to RIM

Describe the connection experience. How easy was it for you? How did it compare to your previous solution, if any? *

When you requested remote support from your agent, did they offer RIM without extra prompting? If not, how well did your agent respond to your request to use RIM? *

General feedback on your experience – what did you like? What could be improved? *

Audio Testimonial (Optional)

Maximum file size: 268.44MB

Name *

Name

First

Last

Email *

If you are human, leave this field blank.