As a blind computer user, what did you do the last time you visited a site that was not accessible? Did you switch screen readers or web browsers and hope for the best? Did you get frustrated, send out an angry tweet and forget about it, or did you maybe send an e-mail to the company asking them to make the site more inclusive to all visitors? Last week the Wall Street Journal published an article about deaf and blind consumers taking web service providers to court. Target and Netflix tried to say the ADA did not apply to web space, but they wound up settling after judges rejected their arguments. Now there are rumors that the Justice department is considering modifications to the ADA to encompass websites. You can watch my interview response with the Wall Street Journal here. I want to expand on a few points: Social media has shattered the barrier that previously existed between consumers and big corporations. Remember the u-turn Netflix took after they announced the change in their subscription service? What about the step backward Verizon took after the backlash to the service fee they attempted to introduce? Google may or may not retain its RSS reader product, but you can … [Read more...] about The Court of Public Opinion is Not the Last Resort
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