{"id":158,"date":"2024-10-09T21:52:59","date_gmt":"2024-10-09T21:52:59","guid":{"rendered":"https:\/\/pneumasolutions.com\/?page_id=158"},"modified":"2026-03-23T17:10:47","modified_gmt":"2026-03-23T21:10:47","slug":"remote-desktop-comparison","status":"publish","type":"page","link":"https:\/\/pneumasolutions.com\/sv\/remote-desktop-comparison\/","title":{"rendered":"Remote Desktop Comparison"},"content":{"rendered":"<style>.kb-row-layout-id158_ddf11c-27 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id158_ddf11c-27 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id158_ddf11c-27 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-5xl, 10rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id158_ddf11c-27 > .kt-row-layout-overlay{opacity:0.30;background-image:url('https:\/\/pneumasolutions.com\/wp-content\/uploads\/2024\/10\/Pneuma-Solutions-Homepage-Hero.webp');background-size:cover;background-position:center center;background-attachment:scroll;background-repeat:no-repeat;}@media all and (max-width: 1024px){.kb-row-layout-id158_ddf11c-27 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id158_ddf11c-27 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id158_ddf11c-27 alignfull kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-layout-overlay kt-row-overlay-normal\"><\/div><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column158_8e772b-07 > .kt-inside-inner-col,.kadence-column158_8e772b-07 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column158_8e772b-07 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column158_8e772b-07 > .kt-inside-inner-col{flex-direction:column;}.kadence-column158_8e772b-07 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column158_8e772b-07 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column158_8e772b-07{position:relative;}@media all and (max-width: 1024px){.kadence-column158_8e772b-07 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column158_8e772b-07 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column158_8e772b-07\"><div class=\"kt-inside-inner-col\">\n<h1 class=\"wp-block-heading has-text-align-center\">RIM Comparison<\/h1>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile\" style=\"grid-template-columns:auto 22%\"><div class=\"wp-block-media-text__content\">\n<p>Looking for the right remote desktop package for your organization? Curious as to what makes Remote Incident Manager (RIM) the first fully accessible option? Let\u2019s break it down by feature, and see how RIM stacks up against the competition.<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"811\" height=\"811\" src=\"https:\/\/pneumasolutions.com\/wp-content\/uploads\/2024\/10\/RIM-logo-square-01.jpg\" alt=\"RIM logotyp\" class=\"wp-image-62 size-full\" srcset=\"https:\/\/pneumasolutions.com\/wp-content\/uploads\/2024\/10\/RIM-logo-square-01.jpg 811w, https:\/\/pneumasolutions.com\/wp-content\/uploads\/2024\/10\/RIM-logo-square-01-300x300.jpg 300w, https:\/\/pneumasolutions.com\/wp-content\/uploads\/2024\/10\/RIM-logo-square-01-150x150.jpg 150w, https:\/\/pneumasolutions.com\/wp-content\/uploads\/2024\/10\/RIM-logo-square-01-768x768.jpg 768w\" sizes=\"auto, (max-width: 811px) 100vw, 811px\" \/><\/figure><\/div>\n\n\n\n<figure class=\"wp-block-table alignwide\"><table class=\"has-fixed-layout\"><thead><tr><th>Feature<\/th><th>Remote Incident Manager<\/th><th>TeamViewer<\/th><th>QuickAssist<\/th><th>Chrome Remote Desktop<\/th><th class=\"has-text-align-left\" data-align=\"left\">Windows Remote Desktop<\/th><\/tr><\/thead><tbody><tr><td><strong>Tillg\u00e4nglighet p\u00e5 distans<\/strong><\/td><td>Fully implemented. Visually impaired technicians can provide assistance to any Windows or Mac lacking a running screen reader<\/td><td>None, remote support impossible without running screen reader on target<\/td><td>None, remote support impossible without running screen reader on target<\/td><td>None, remote support impossible without running screen reader on target<\/td><td class=\"has-text-align-left\" data-align=\"left\">None, remote support impossible without running screen reader on target<\/td><\/tr><tr><td><strong>Installation<\/strong><\/td><td>Extremely easy one-click installation on Windows, with Mac OS installation as simple as Mac OS will allow<\/td><td>Very complicated installation, especially for people seeking remote support<\/td><td>Built into Windows<\/td><td>Somewhat complicated setup procedure<\/td><td class=\"has-text-align-left\" data-align=\"left\">Built into Windows<\/td><\/tr><tr><td><strong>Uppdateringar<\/strong><\/td><td>Seamless background automatic updates<\/td><td>Requires some user interaction<\/td><td>Updates carried out through Windows Store<\/td><td>Chrome extension updates handled through Chrome, but host component is separate<\/td><td class=\"has-text-align-left\" data-align=\"left\">Updates carried out through the Microsoft Store unless using the version of RDP built-in to Windows<\/td><\/tr><tr><td><strong>Tillg\u00e4nglighet f\u00f6r anv\u00e4ndargr\u00e4nssnitt<\/strong><\/td><td>Full accessibility and usability guaranteed, designed with accessibility in mind from the ground up<\/td><td>Broken accessibility apart from hard-to-find QuickSupport utility<\/td><td>Decent Accessibility<\/td><td>Decent Accessibility<\/td><td class=\"has-text-align-left\" data-align=\"left\">Decent Accessibility<\/td><\/tr><tr><td><strong>Ljud<\/strong><\/td><td>Low-latency high-definition audio by default<\/td><td>High roundtrip latency, unreliable overall<\/td><td>Not enabled by default, bolt-on rather than built-in<\/td><td>Nearly unworkable on cross-platform connections<\/td><td class=\"has-text-align-left\" data-align=\"left\">Extremely high roundtrip latency<\/td><\/tr><tr><td>Text Communication<\/td><td>Fully accessible, intuitive instant messaging within session with automatic transcripts saved locally on the controlling computer.<\/td><td>Not accessible on both ends due to inability to reliably access session controls via the keyboard. Messages do not speak automatically.<\/td><td>Not accessible on both ends due to inability to reliably access session controls via the keyboard. Messages do not speak automatically.<\/td><td>Not implemented.<\/td><td class=\"has-text-align-left\" data-align=\"left\">Impossible due to Windows Remote Desktop&#8217;s lack of a shared session infrastructure.<\/td><\/tr><tr><td><strong>R\u00f6stkommunikation<\/strong><\/td><td>Easy to activate, built-in, high quality voice communication<\/td><td>Buggy and harder to activate<\/td><td>&nbsp;Unsupported<\/td><td>&nbsp;Unsupported<\/td><td class=\"has-text-align-left\" data-align=\"left\">&nbsp;Unsupported<\/td><\/tr><tr><td><strong>Fil\u00f6verf\u00f6ringar<\/strong><\/td><td>&nbsp;Copy\/paste support when possible, simple and accessible transfer interface to Mac targets<\/td><td>Inaccessible drag-and-drop within a remote session, or separate file transfer session type<\/td><td>Unsupported<\/td><td>One-way only (controller to target)<\/td><td class=\"has-text-align-left\" data-align=\"left\">Not enabled by default, complicated setup procedure<\/td><\/tr><tr><td><strong>Ing\u00e5ng<\/strong><\/td><td>Full, unobstructed keyboard and mouse support, screen reader or otherwise<\/td><td>Faltering keyboard support when screen reader is present on the remote computer<\/td><td>Faltering keyboard support when screen reader is present on the remote computer<\/td><td>Underdeveloped keyboard support<\/td><td class=\"has-text-align-left\" data-align=\"left\">Faltering keyboard support when screen reader is present on the remote computer<\/td><\/tr><tr><td><strong>Shared Session<\/strong><\/td><td>Fully supported<\/td><td>Fully supported<\/td><td>Fully supported<\/td><td>Fully supported<\/td><td class=\"has-text-align-left\" data-align=\"left\">Unsupported, separate desktop session forcing target user to log out<\/td><\/tr><tr><td><strong>Obevakad \u00e5tkomst<\/strong><\/td><td>Accessible, secure unattended and prompted access sessions that can be configured both within and outside a session<\/td><td>Inaccessible due to UI inaccessibility<\/td><td>Unsupported<\/td><td>Setup procedure more suited for unattended access to personal machines, less secure pin-based access control<\/td><td class=\"has-text-align-left\" data-align=\"left\">Setup procedure is separate from remote session<\/td><\/tr><tr><td><strong>Session Flip<\/strong><\/td><td>Fully supported, accessible and easy to activate<\/td><td>Unreliable, hard to locate, not always available<\/td><td>Unsupported<\/td><td>Unsupported<\/td><td class=\"has-text-align-left\" data-align=\"left\">Unsupported<\/td><\/tr><tr><td>Session Recording<\/td><td>Fully locally processed recording of remote audiovisual output as well as the voice conversation. Remote accessibility module audio is captured as well. Keyword sessions require approval on a per-session basis.<\/td><td>Not fully accessible due to inability to reliably locat ethe session toolbar. Some versions of TeamViewer save the recording in a non-standard format.<\/td><td>Unsupported<\/td><td>Unsupported<\/td><td class=\"has-text-align-left\" data-align=\"left\">Unsupported<\/td><\/tr><tr><td><strong>Information om systemet<\/strong><\/td><td>Presented in an accessible table that is easy to locate<\/td><td>Inaccessible due to inability to easily access session options via keyboard and screen reader<\/td><td>Inaccessible due to inability to easily access session options via keyboard and screen reader<\/td><td>Inaccessible due to inability to easily access session options via keyboard and screen reader<\/td><td class=\"has-text-align-left\" data-align=\"left\">Inaccessible due to inability to easily access session options via keyboard and screen reader<\/td><\/tr><tr><td><strong>Overall Accessibility Compliance<\/strong><\/td><td>Fully accessible for users of assistive technology, fully usable by everyone in your workplace. <a href=\"https:\/\/pneumasolutions.com\/wp-content\/uploads\/2022\/12\/RIM-VPAT-October-2022.pdf\">View the RIM VPAT\u00ae report<\/a><\/td><td>Nearly unusable for users of assistive technology. Does not provide the ability to assist a user lacking a screen reader. <strong>Non-compliant.<\/strong><\/td><td>Decent accessibility for users of assistive technology, but not cross-platform. Still does not provide the ability to assist a user lacking a screen reader. <strong>Non-compliant.<\/strong><\/td><td>Unreliable and unusable for users of assistive technology. Does not provide the ability to assist a user lacking a screen reader. <strong>Non-compliant.<\/strong><\/td><td class=\"has-text-align-left\" data-align=\"left\">Unreliable and unusable for users of assistive technology. Does not provide the ability to assist a user lacking a screen reader. <strong>Non-compliant.<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>","protected":false},"excerpt":{"rendered":"<p>RIM Comparison Looking for the right remote desktop package for your organization? Curious as to what makes Remote Incident Manager (RIM) the first fully accessible option? Let\u2019s break it down by feature, and see how RIM stacks up against the competition. Feature Remote Incident Manager TeamViewer QuickAssist Chrome Remote Desktop Windows Remote Desktop Remote Accessibility&#8230;<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"class_list":["post-158","page","type-page","status-publish","hentry"],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"Shawn Satterfield","author_link":"https:\/\/pneumasolutions.com\/sv\/author\/shawns\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/pneumasolutions.com\/sv\/wp-json\/wp\/v2\/pages\/158","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pneumasolutions.com\/sv\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pneumasolutions.com\/sv\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pneumasolutions.com\/sv\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/pneumasolutions.com\/sv\/wp-json\/wp\/v2\/comments?post=158"}],"version-history":[{"count":3,"href":"https:\/\/pneumasolutions.com\/sv\/wp-json\/wp\/v2\/pages\/158\/revisions"}],"predecessor-version":[{"id":1133,"href":"https:\/\/pneumasolutions.com\/sv\/wp-json\/wp\/v2\/pages\/158\/revisions\/1133"}],"wp:attachment":[{"href":"https:\/\/pneumasolutions.com\/sv\/wp-json\/wp\/v2\/media?parent=158"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}