{"id":774,"date":"2024-12-01T05:00:22","date_gmt":"2024-12-01T05:00:22","guid":{"rendered":"https:\/\/pneumasolutions.com\/?page_id=774"},"modified":"2024-12-01T14:22:29","modified_gmt":"2024-12-01T14:22:29","slug":"aira-rim-integration-customer-feedback","status":"publish","type":"page","link":"https:\/\/pneumasolutions.com\/pt\/produtos\/borda\/aira-rim-integration-customer-feedback\/","title":{"rendered":"Aira\/RIM Integration &#8211; Customer Feedback"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\" id=\"testimonialFormIntro\" tabindex=\"-1\">RIM and Aira Integration: Customer Feedback Survey<\/h1>\n\n\n\n<script>\ndocument.addEventListener(\"DOMContentLoaded\", function() {\n    var beginning=document.getElementById(\"testimonialFormIntro\");\n    beginning.focus();\n});\n<\/script>\n\n\n\n<p>Thank you for using Remote Incident Manager on this call! We invite you to tell us about your experience, and truly value your feedback. Please answer the following questions, and, optionally, upload a recorded testimonial about your experience.<\/p>\n\n\n<div class=\"frm_forms  with_frm_style frm_style_formidable-style\" id=\"frm_form_4_container\" data-token=\"cc8175ab1e37d7f3ab908d16f96d8edc\">\n<form enctype=\"multipart\/form-data\" method=\"post\" class=\"frm-show-form  frm_pro_form \" id=\"form_rim-and-aira-testimonials\" data-token=\"cc8175ab1e37d7f3ab908d16f96d8edc\">\n<div class=\"frm_form_fields \">\n<fieldset>\n<legend class=\"frm_screen_reader\">RIM and AIRA Testimonials<\/legend>\r\n\r\n<div class=\"frm_fields_container\">\n<input type=\"hidden\" name=\"frm_action\" value=\"create\" \/>\n<input type=\"hidden\" name=\"form_id\" value=\"4\" \/>\n<input type=\"hidden\" name=\"frm_hide_fields_4\" id=\"frm_hide_fields_4\" value=\"\" \/>\n<input type=\"hidden\" name=\"form_key\" value=\"rim-and-aira-testimonials\" \/>\n<input type=\"hidden\" name=\"item_meta[0]\" value=\"\" \/>\n<input type=\"hidden\" id=\"frm_submit_entry_4\" name=\"frm_submit_entry_4\" value=\"41e09ab86b\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/pt\/wp-json\/wp\/v2\/pages\/774\" \/><div id=\"frm_field_20_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container vertical_radio\">\r\n\t<div  id=\"field_kd0e9_label\" class=\"frm_primary_label\">Which device did you use to place this call?\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/div>\r\n\t<div class=\"frm_opt_container\" aria-labelledby=\"field_kd0e9_label\" role=\"radiogroup\" aria-required=\"true\">\t\t<div class=\"frm_radio\" id=\"frm_radio_20-0\">\t\t\t<label  for=\"field_kd0e9-0\">\n\t\t\t\t\t<input type=\"radio\" name=\"item_meta[20]\" id=\"field_kd0e9-0\" value=\"Phone\"\n\t\t data-reqmsg=\"Which device did you use to place this call? cannot be blank.\" data-invmsg=\"Which device did you use to place this call? \u00e9 inv\u00e1lido\"   \/> Phone<\/label><\/div>\n\t\t<div class=\"frm_radio\" id=\"frm_radio_20-1\">\t\t\t<label  for=\"field_kd0e9-1\">\n\t\t\t\t\t<input type=\"radio\" name=\"item_meta[20]\" id=\"field_kd0e9-1\" value=\"Desktop\"\n\t\t data-reqmsg=\"Which device did you use to place this call? cannot be blank.\" data-invmsg=\"Which device did you use to place this call? \u00e9 inv\u00e1lido\"   \/> Desktop<\/label><\/div>\n\t\t<div class=\"frm_radio\" id=\"frm_radio_20-2\">\t\t\t<label  for=\"field_kd0e9-2\">\n\t\t\t\t\t<input type=\"radio\" name=\"item_meta[20]\" id=\"field_kd0e9-2\" value=\"Wearable\"\n\t\t data-reqmsg=\"Which device did you use to place this call? cannot be blank.\" data-invmsg=\"Which device did you use to place this call? \u00e9 inv\u00e1lido\"   \/> Wearable<\/label><\/div>\n<\/div>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_21_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container vertical_radio\">\r\n\t<div  id=\"field_cayx_label\" class=\"frm_primary_label\">Which desktop platform were you using to receive assistance?\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/div>\r\n\t<div class=\"frm_opt_container\" aria-labelledby=\"field_cayx_label\" role=\"radiogroup\" aria-required=\"true\">\t\t<div class=\"frm_radio\" id=\"frm_radio_21-0\">\t\t\t<label  for=\"field_cayx-0\">\n\t\t\t\t\t<input type=\"radio\" name=\"item_meta[21]\" id=\"field_cayx-0\" value=\"Windows\"\n\t\t data-reqmsg=\"Which desktop platform were you using to receive assistance? cannot be blank.\" data-invmsg=\"Which desktop platform were you using to receive assistance? \u00e9 inv\u00e1lido\"   \/> Windows<\/label><\/div>\n\t\t<div class=\"frm_radio\" id=\"frm_radio_21-1\">\t\t\t<label  for=\"field_cayx-1\">\n\t\t\t\t\t<input type=\"radio\" name=\"item_meta[21]\" id=\"field_cayx-1\" value=\"macOS\"\n\t\t data-reqmsg=\"Which desktop platform were you using to receive assistance? cannot be blank.\" data-invmsg=\"Which desktop platform were you using to receive assistance? \u00e9 inv\u00e1lido\"   \/> macOS<\/label><\/div>\n<\/div>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_22_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container vertical_radio\">\r\n\t<div  id=\"field_226fc_label\" class=\"frm_primary_label\">Which support system were you using with Aira before trying RIM?\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/div>\r\n\t<div class=\"frm_opt_container\" aria-labelledby=\"field_226fc_label\" role=\"radiogroup\" aria-required=\"true\">\t\t<div class=\"frm_radio\" id=\"frm_radio_22-0\">\t\t\t<label  for=\"field_226fc-0\">\n\t\t\t\t\t<input type=\"radio\" name=\"item_meta[22]\" id=\"field_226fc-0\" value=\"TeamViewer\"\n\t\t data-reqmsg=\"Which support system were you using with Aira before trying RIM? cannot be blank.\" data-invmsg=\"Which support system were you using with Aira before trying RIM? \u00e9 inv\u00e1lido\"   \/> TeamViewer<\/label><\/div>\n\t\t<div class=\"frm_radio\" id=\"frm_radio_22-1\">\t\t\t<label  for=\"field_226fc-1\">\n\t\t\t\t\t<input type=\"radio\" name=\"item_meta[22]\" id=\"field_226fc-1\" value=\"TeamViewer QuickSupport\"\n\t\t data-reqmsg=\"Which support system were you using with Aira before trying RIM? cannot be blank.\" data-invmsg=\"Which support system were you using with Aira before trying RIM? \u00e9 inv\u00e1lido\"   \/> TeamViewer QuickSupport<\/label><\/div>\n\t\t<div class=\"frm_radio\" id=\"frm_radio_22-2\">\t\t\t<label  for=\"field_226fc-2\">\n\t\t\t\t\t<input type=\"radio\" name=\"item_meta[22]\" id=\"field_226fc-2\" value=\"QuickAssist\"\n\t\t data-reqmsg=\"Which support system were you using with Aira before trying RIM? cannot be blank.\" data-invmsg=\"Which support system were you using with Aira before trying RIM? \u00e9 inv\u00e1lido\"   \/> QuickAssist<\/label><\/div>\n\t\t<div class=\"frm_radio\" id=\"frm_radio_22-3\">\t\t\t<label  for=\"field_226fc-3\">\n\t\t\t\t\t<input type=\"radio\" name=\"item_meta[22]\" id=\"field_226fc-3\" value=\"Chrome Remote Desktop\"\n\t\t data-reqmsg=\"Which support system were you using with Aira before trying RIM? cannot be blank.\" data-invmsg=\"Which support system were you using with Aira before trying RIM? \u00e9 inv\u00e1lido\"   \/> Chrome Remote Desktop<\/label><\/div>\n\t\t<div class=\"frm_radio\" id=\"frm_radio_22-4\">\t\t\t<label  for=\"field_226fc-4\">\n\t\t\t\t\t<input type=\"radio\" name=\"item_meta[22]\" id=\"field_226fc-4\" value=\"None\"\n\t\t data-reqmsg=\"Which support system were you using with Aira before trying RIM? cannot be blank.\" data-invmsg=\"Which support system were you using with Aira before trying RIM? \u00e9 inv\u00e1lido\"   \/> None &#8211; I haven&#8217;t used AIRA to receive remote desktop support prior to RIM<\/label><\/div>\n<\/div>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_23_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n\t<label for=\"field_rqaiq\" id=\"field_rqaiq_label\" class=\"frm_primary_label\">Describe the connection experience. How easy was it for you? How did it compare to your previous solution, if any?\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t<input  type=\"text\" id=\"field_rqaiq\" name=\"item_meta[23]\" value=\"\"  data-reqmsg=\"Describe the connection experience. How easy was it for you? How did it compare to your previous solution, if any? cannot be blank.\" aria-required=\"true\" data-invmsg=\"Describe the connection experience. How easy was it for you? How did it compare to your previous solution, if any? is invalid\" aria-invalid=\"false\"   \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_24_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n\t<label for=\"field_gp3hi\" id=\"field_gp3hi_label\" class=\"frm_primary_label\">When you requested remote support from your agent, did they offer RIM without extra prompting? If not, how well did your agent respond to your request to use RIM?\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t<input  type=\"text\" id=\"field_gp3hi\" name=\"item_meta[24]\" value=\"\"  data-reqmsg=\"When you requested remote support from your agent, did they offer RIM without extra prompting? If not, how well did your agent respond to your request to use RIM? cannot be blank.\" aria-required=\"true\" data-invmsg=\"When you requested remote support from your agent, did they offer RIM without extra prompting? If not, how well did your agent respond to your request to use RIM? is invalid\" aria-invalid=\"false\"   \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_25_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n\t<label for=\"field_kanx1\" id=\"field_kanx1_label\" class=\"frm_primary_label\">General feedback on your experience &#8211; what did you like? What could be improved?\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t<input  type=\"text\" id=\"field_kanx1\" name=\"item_meta[25]\" value=\"\"  data-reqmsg=\"General feedback on your experience - what did you like? What could be improved? cannot be blank.\" aria-required=\"true\" data-invmsg=\"General feedback on your experience - what did you like? What could be improved? is invalid\" aria-invalid=\"false\"   \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_26_container\" class=\"frm_form_field form-field  frm_top_container\">\r\n\t<label for=\"field_xpter\" id=\"field_xpter_label\" class=\"frm_primary_label\">Audio Testimonial (Optional)\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n\t<\/label>\r\n\t<input type=\"hidden\"  data-invmsg=\"Audio Testimonial (Optional) is invalid\" aria-invalid=\"false\"   name=\"item_meta[26]\"  value=\"\" data-frmfile=\"26\" \/>\n\n<div class=\"frm_dropzone frm_single_upload frm_clearfix\" id=\"file26_dropzone\" role=\"group\" >\n\t<div class=\"fallback\">\n\t\t<input type=\"file\" name=\"file26\" id=\"field_xpter\"\n\t\t\t data-invmsg=\"Audio Testimonial (Optional) is invalid\" aria-invalid=\"false\"  \t\t\t\/>\n\t\t\t\t<div class=\"frm_clearfix \"><\/div>\n\t<\/div>\n\t<div class=\"dz-message needsclick\">\n\t\t\t\t<svg  viewBox=\"0 0 18 18\" class=\"frmsvg frm-svg-icon\">\n\t<path viewBox=\"0 0 18 18\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.2 4v8a.8.8 0 001.5 0V4l2.1 2.2A.7.7 0 1013 5L9.5 1.7a.7.7 0 00-1.1 0L5.1 5.2a.8.8 0 001 1l2.1-2zm7.6 4.3c.4 0 .7.3.7.7v6.8c0 .4-.3.7-.8.7H2.3a.8.8 0 01-.8-.8V9A.8.8 0 013 9v6h12V9c0-.4.3-.8.8-.8z\"><\/path>\n<\/svg>\t\t<span class=\"frm_upload_text\"><button type=\"button\" aria-label=\"Audio Testimonial (Optional). Upload an audio or video file of your testimonial. Tamanho m\u00e1ximo do arquivo: 268.44MB\">Upload an audio or video file of your testimonial<\/button><\/span>\n\t\t<span class=\"frm_compact_text\"><button type=\"button\" aria-label=\"Audio Testimonial (Optional). Choose File. Tamanho m\u00e1ximo do arquivo: 268.44MB\">Choose File<\/button><\/span>\n\t\t<div class=\"frm_small_text\">\n\t\t\t<p>Tamanho m\u00e1ximo do arquivo: 268.44MB<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_27_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n\t<div  id=\"field_866ua_label\" class=\"frm_primary_label\">Name\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/div>\r\n\t<fieldset aria-labelledby=\"field_866ua_label\">\n\t<legend class=\"frm_screen_reader frm_hidden\">\n\t\tName\t<\/legend>\n\n\t<div  class=\"frm_combo_inputs_container\" id=\"frm_combo_inputs_container_27\" data-name-layout=\"first_last\">\n\t\t\t\t\t<div\n\t\t\t\tid=\"frm_field_27-first_container\"\n\t\t\t\tclass=\"frm_form_field form-field frm_form_subfield-first  frm6\"\n\t\t\t\tdata-sub-field-name=\"first\"\n\t\t\t>\n\t\t\t\t<label for=\"field_866ua_first\" class=\"frm_screen_reader frm_hidden\">\n\t\t\t\t\tFirst\t\t\t\t<\/label>\n\n\t\t\t\t<input  type=\"text\" id=\"field_866ua_first\" value=\"\" name=\"item_meta[27][first]\" autocomplete=\"given-name\" data-reqmsg=\"Name cannot be blank.\" aria-required=\"true\" data-invmsg=\"Name \u00e9 inv\u00e1lido\" aria-invalid=\"false\"  \/><div class=\"frm_description\" id=\"frm_field_27_first_desc\">First<\/div>\t\t\t<\/div>\n\t\t\t\t\t\t<div\n\t\t\t\tid=\"frm_field_27-last_container\"\n\t\t\t\tclass=\"frm_form_field form-field frm_form_subfield-last  frm6\"\n\t\t\t\tdata-sub-field-name=\"last\"\n\t\t\t>\n\t\t\t\t<label for=\"field_866ua_last\" class=\"frm_screen_reader frm_hidden\">\n\t\t\t\t\tLast\t\t\t\t<\/label>\n\n\t\t\t\t<input  type=\"text\" id=\"field_866ua_last\" value=\"\" name=\"item_meta[27][last]\" autocomplete=\"family-name\" data-reqmsg=\"Name cannot be blank.\" aria-required=\"true\" data-invmsg=\"Name \u00e9 inv\u00e1lido\" aria-invalid=\"false\"  \/><div class=\"frm_description\" id=\"frm_field_27_last_desc\">Last<\/div>\t\t\t<\/div>\n\t\t\t\t<\/div>\n<\/fieldset>\n\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_28_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n\t<label for=\"field_w8xqn\" id=\"field_w8xqn_label\" class=\"frm_primary_label\">Email\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t<input type=\"email\" id=\"field_w8xqn\" name=\"item_meta[28]\" value=\"\"  autocomplete=\"email\"  data-reqmsg=\"Email cannot be blank.\" aria-required=\"true\" data-invmsg=\"Email is invalid\" aria-invalid=\"false\"  \/>\r\n\t\r\n\t\r\n<\/div>\n<input type=\"hidden\" name=\"item_meta[29]\" id=\"field_al346\" value=\"\"     \/>\n<div id=\"frm_field_30_container\" class=\"frm_form_field form-field \">\r\n\t<div class=\"frm_submit frm_flex\">\r\n<button class=\"frm_button_submit frm_final_submit\" type=\"submit\"   formnovalidate=\"formnovalidate\">Submit<\/button>\r\n\r\n\r\n\r\n<\/div>\r\n<\/div>\n\t<input type=\"hidden\" name=\"item_key\" value=\"\" \/>\n\t\t\t<div id=\"frm_field_62_container\">\n\t\t\t<label for=\"field_9g77u\" >\n\t\t\t\tSe voc\u00ea \u00e9 humano, deixe este campo em branco.\t\t\t<\/label>\n\t\t\t<input  id=\"field_9g77u\" type=\"text\" class=\"frm_form_field form-field frm_verify\" name=\"item_meta[62]\" value=\"\"  \/>\n\t\t<\/div>\n\t\t<input name=\"frm_state\" type=\"hidden\" value=\"CJ+1GVXAXUWM7kTXsiqlbP23R1xdaeiFY5WQPOP+UcJqACcufkS1ld8rOJt\/h1lO3jyxAW41\/4aBYbcijB3Y0Q==\" \/><\/div>\n<\/fieldset>\n<\/div>\n\n<p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"ak_\"><label>&#916;<textarea name=\"ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"ak_js\" value=\"116\"\/><script>document.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><\/p><\/form>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>RIM and Aira Integration: Customer Feedback Survey Thank you for using Remote Incident Manager on this call! We invite you to tell us about your experience, and truly value your feedback. Please answer the following questions, and, optionally, upload a recorded testimonial about your experience.<\/p>","protected":false},"author":1,"featured_media":0,"parent":782,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"class_list":["post-774","page","type-page","status-publish","hentry"],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"Pneuma Solutions Team","author_link":"https:\/\/pneumasolutions.com\/pt\/author\/pneumafier\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/pneumasolutions.com\/pt\/wp-json\/wp\/v2\/pages\/774","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pneumasolutions.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pneumasolutions.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pneumasolutions.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pneumasolutions.com\/pt\/wp-json\/wp\/v2\/comments?post=774"}],"version-history":[{"count":2,"href":"https:\/\/pneumasolutions.com\/pt\/wp-json\/wp\/v2\/pages\/774\/revisions"}],"predecessor-version":[{"id":776,"href":"https:\/\/pneumasolutions.com\/pt\/wp-json\/wp\/v2\/pages\/774\/revisions\/776"}],"up":[{"embeddable":true,"href":"https:\/\/pneumasolutions.com\/pt\/wp-json\/wp\/v2\/pages\/782"}],"wp:attachment":[{"href":"https:\/\/pneumasolutions.com\/pt\/wp-json\/wp\/v2\/media?parent=774"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}