FAQ: Sign-up and Account Information
Q. How do I find my account number?
A. Your account number is based on the phone number you provided at the time your account was created. In most cases, this means that it is your complete phone number, but in some cases, extra digits may be added. You will need to enter this number without punctuation or spaces. If you forget your account number or you wish to change it, please contact Customer Service.
Q. What is my PIN number?
A. During the account creation process a PIN number will be generated for you and sent to the email associated with your account. This four-digit number is your password when logging into various Pneuma Solutions products. Please keep this number confidential as you would any other password. If you forget your PIN, you can use the link on the login page to have it emailed to you, or you can contact Customer Service to change it.
Q. What is my username?
A. You will choose a username when setting up an account. If you will be using Sero, this username will be part of your email address. Even if you do not choose to use Sero, we still ask that you create a username.
Q. If I can’t remember any of my account information, should I just create another one?
A. If you create a second account, it is possible that this will make logging in with the correct information difficult. It may also mean that products you have paid for will not show up on the correct account. If you forget your login information, it is likely that Customer Service can assist you in retrieving it.
Q. Can I change my account number?
A. This change can only be made by a Customer Service representative. If you wish to change your phone number or other contact information, go to the My Account option, and select Edit Contact Information.
Q. Can I change my e-mail address?
A. If you have provided an email address, you can change it by going to My Account and selecting the option to Change Contact Information. If you want to change your Sero email address, you will need to contact Customer Service for assistance.