In honor of Global Accessibility Awareness Day (GAAD), a day dedicated to promoting digital accessibility and inclusion for those with different disabilities, Pneuma Solutions is excited to introduce our latest offering - the Remote Incident Manager (RIM) Personal Community Support package. This new product aligns perfectly with our company's commitment to create reasonably priced accessibility … [Read more...] about Celebrating Global Accessibility Awareness Day: Affordable, Cross-Platform Remote Assistance for Everyone
Remote Incident Manager (RIM)
Remote Incident Manager for Mac OS officially enters Public Beta!
Mac users: Rejoice! Never before has there been a remote access screen reader module for Mac OS. Never before has there been an all-round, fully accessible remote support package for Mac OS... Until now! That's right! Today, our critically acclaimed Remote Incident Manager makes its public Mac OS debut! Mac development for the RIM platform has been coming along nicely, and it is now at the point … [Read more...] about Remote Incident Manager for Mac OS officially enters Public Beta!
New Ways to Pay as You Go with Remote Incident Manager
All the hours you need, when you need them You’ve probably been down this road at least once; you’re part of what you thought would be a quick remote support session , you’ve got just a few more things to do, and then the clock runs out on your free session. What to do? Get some hours, that’s what! If you use RIM to receive or provide support to friends and family , we now have more flexible … [Read more...] about New Ways to Pay as You Go with Remote Incident Manager
Remote Incident Manager Coming to the Mac Platform!
There have been numerous iterations of accessible remote desktop infrastructure due to the incomplete and/or nonexistent accessibility of mainstream solutions. Never before has a solution been known to provide a level of accessibility that is equal across multiple platforms. Until now! Introducing Remote Incident Manager for Mac OS! You heard right! Our critically acclaimed, first of its kind … [Read more...] about Remote Incident Manager Coming to the Mac Platform!
Remote Incident Manager vs the Other Players – Part 2: RIM vs. TeamViewer
From the blind or visually impaired technician or end user's point of view, the initial use of the newly released Remote Incident Manager tells them all they need to know; the delight at being able to provide remote support to a computer that lacks a screen reader is often hard to describe in words. If you've had impassible barriers to remote access in the past, you know exactly how it feels to … [Read more...] about Remote Incident Manager vs the Other Players – Part 2: RIM vs. TeamViewer
Remote Incident Manager vs the Other Players – Part 1: RIM vs. JAWS Tandem and NVDA Remote
Remote Incident Manager's grand entrance as the first fully accessible all-around remote support solution is a huge milestone on the continuing path towards a more inclusive IT work environment. Never before has it been possible to put an entire IT team on the same platform. In particular, RIM being fully separate from existing screen reader solutions removes several barriers for visually impaired … [Read more...] about Remote Incident Manager vs the Other Players – Part 1: RIM vs. JAWS Tandem and NVDA Remote
Guest Review of Remote Incident Manager (RIM) Version 3.0
Here is a review from Christopher Wright, a new user of just-launched RIM version 3.0. – Mike Calvo Introduction Remote Incident Manager is a replacement remote control tool for other services such as TeamViewer. It also has the added benefit of being fully accessible to blind or low vision people, making it the ideal tool designed for everyone. With extremely low latency stereo audio, … [Read more...] about Guest Review of Remote Incident Manager (RIM) Version 3.0
Remote Incident Manager (RIM)
Download RIM white paper as a PDF. Executive Summary The Remote Incident Manager (RIM) has provided secure, efficient, accessible, feature-rich remote desktop access, enabling field technical support providers to cut costs while improving quality of service since 2007. Now we bring the power of Pneuma Solutions accessible cloud platform to the RIM community. This is a detailed but not thorough … [Read more...] about Remote Incident Manager (RIM)