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Home > Pneuma Solutions Blog > Remote Incident Manager (RIM)

Remote Incident Manager (RIM)

New Ways to Pay as You Go with Remote Incident Manager

Pneuma Solutions Team • February 4, 2023

The Remote Incident Manager logo has the letters RIM surrounded by four blue circles representing remote target machines

All the hours you need, when you need them You’ve probably been down this road at least once; you’re part of what you thought would be a quick remote support session , you’ve got just a few more things to do, and then the clock runs out on your free session. What to do? Get some hours, that’s what! If you use RIM to receive or provide support to friends and family , we now have more flexible … [Read more...] about New Ways to Pay as You Go with Remote Incident Manager

Filed Under: Remote Incident Manager (RIM), Scribe News

Remote Incident Manager Coming to the Mac Platform!

Pneuma Solutions Team • January 24, 2023

The Remote Incident Manager logo has the letters RIM surrounded by four blue circles representing remote target machines

There have been numerous iterations of accessible remote desktop infrastructure due to the incomplete and/or nonexistent accessibility of mainstream solutions. Never before has a solution been known to provide a level of accessibility that is equal across multiple platforms. Until now! Introducing Remote Incident Manager for Mac OS! You heard right! Our critically acclaimed, first of its kind … [Read more...] about Remote Incident Manager Coming to the Mac Platform!

Filed Under: Remote Incident Manager (RIM)

Remote Incident Manager vs the Other Players – Part 1: RIM vs. JAWS Tandem and NVDA Remote

Jack Falejczyk • September 19, 2022

The Remote Incident Manager logo has the letters RIM surrounded by four blue circles representing remote target machines

Remote Incident Manager's grand entrance as the first fully accessible all-around remote support solution is a huge milestone on the continuing path towards a more inclusive IT work environment. Never before has it been possible to put an entire IT team on the same platform. In particular, RIM being fully separate from existing screen reader solutions removes several barriers for visually impaired … [Read more...] about Remote Incident Manager vs the Other Players – Part 1: RIM vs. JAWS Tandem and NVDA Remote

Filed Under: Remote Incident Manager (RIM)

Guest Review of Remote Incident Manager (RIM) Version 3.0

Mike Calvo • September 2, 2022

The Remote Incident Manager logo has the letters RIM surrounded by four blue circles representing remote target machines

Here is a review from Christopher Wright, a new user of just-launched RIM version 3.0. – Mike Calvo Introduction Remote Incident Manager is a replacement remote control tool for other services such as TeamViewer. It also has the added benefit of being fully accessible to blind or low vision people, making it the ideal tool designed for everyone. With extremely low latency stereo audio, … [Read more...] about Guest Review of Remote Incident Manager (RIM) Version 3.0

Filed Under: Remote Incident Manager (RIM)

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